Trainee- IT Helpdesk Technician
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Before you apply
LocationTelangana, India
Typeinternship
SeniorityEntry
DepartmentIT
Company size1,001–5,000 people
First seenOct 18, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Serve as first point of contact for end-users seeking technical support via phone, email, or ticketing system
Troubleshoot and resolve hardware and software issues on Windows laptops and desktops
Support software installations, upgrades, and basic configuration using remote desktop tools
Perform basic network troubleshooting, including issues with connectivity, VPN, DNS, and Wi-Fi
Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to assist users with technical issues
Log, categorize, prioritize, and assign tickets within the IT ticketing system
Escalate unresolved problems to higher-level support as per escalation matrix
Document all support interactions, resolutions, and troubleshooting steps accurately
Support user onboarding/offboarding, including laptop setup, user account provisioning, and basic access rights
Adhere to internal SLAs and follow IT service management best practices
Minimum 6 months experience
Windows OS and hardware/software troubleshooting
Networking fundamentals (IP, DNS, DHCP, VPN)
Remote support tools and ticketing systems
Software installation and system configuration
Documentation and ticket updates
Prioritizing multiple technical issues under pressure
Ability to clearly explain technical issues to non-technical users
Analytical thinker who can troubleshoot under time pressure and find effective solutions
Able to handle multiple tasks, prioritize tickets, and meet SLAs
Flexible and able to adjust to new technologies, processes, or shift schedules
Takes ownership of tasks, follows through, and ensures timely resolution of issues
Troubleshooting Outlook, OneDrive, Teams, SharePoint
Basic troubleshooting for iOS and Android in a corporate environment
Familiarity with tools like Windows Defender
Handling common issues related to printers
User account creation, password resets, and group membership changes
Clear verbal and written skills to explain issues and solutions
Accurately logs tickets, documents solutions, and avoids mistakes
Adjusts easily to new technologies, changes in processes, or shift schedules
Eager to learn and grow with evolving IT tools and environments
Maintains a positive and composed attitude even in high-pressure situations
Participate in rotational shifts, including coverage for weekends and holidays if required
Skills
Windows
AnyDesk
TeamViewer
RDP
DNS
DHCP
VPN
Outlook
OneDrive
Teams
SharePoint
iOS
Android
Windows Defender
About the role
Practice
IT
Job Code
Job Title
Trainee / Intern
Department
IT
Skill
Helpdesk
Employee Type
Support
Experience
Minimum 6 Months
Reporting Manager
Responsibilities
Responsibilities
* Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system. * Troubleshoot and resolve hardware and software issues on Windows laptops and desktops. * Support software installations, upgrades, and basic configuration using remote desktop tools. * Perform basic network troubleshooting, including issues with connectivity, VPN, DNS, and Wi-Fi. * Use remote access tools (e.g., AnyDesk, TeamViewer, RDP) to assist users with technical issues. * Log, categorize, prioritize, and assign tickets within the IT ticketing system. * Escalate unresolved problems to higher-level support as per escalation matrix. * Document all support interactions, resolutions, and troubleshooting steps accurately. * Support user onboarding/offboarding, including laptop setup, user account provisioning, and basic access rights. * Adhere to internal SLAs and follow IT service management best practices. * Participate in rotational shifts, including coverage for weekends and holidays if required.
Requirements
Essential Skills
Job
* Windows OS and hardware/software troubleshooting * Networking fundamentals (IP, DNS, DHCP, VPN) * Remote support tools and ticketing systems * Software installation and system configuration * Documentation and ticket updates * Prioritizing multiple technical issues under pressure
Personal
* Ability to clearly explain technical issues to non-technical users. * Analytical thinker who can troubleshoot under time pressure and find effective solutions. * Able to handle multiple tasks, prioritize tickets, and meet SLAs * Flexible and able to adjust to new technologies, processes, or shift schedules. * Takes ownership of tasks, follows through, and ensures timely resolution of issues.
Nice to have
Preferred Skills
Job
* Troubleshooting Outlook, OneDrive, Teams, SharePoint, etc * Basic troubleshooting for iOS and Android in a corporate environment. * Familiarity with tools like Windows Defender * Handling common issues related to printers * User account creation, password resets, and group membership changes.
Personal
* Clear verbal and written skills to explain issues and solutions * Accurately logs tickets, documents solutions, and avoids mistakes. * Adjusts easily to new technologies, changes in processes, or shift schedules * Eager to learn and grow with evolving IT tools and environments. * Maintains a positive and composed attitude even in high-pressure situations.
Other Relevant Information
About the company
The Hackett Group (NASDAQ: HCKT) is an intellectual property-based strategic consultancy and leading enterprise benchmarking firm to global companies, offering digital transformation including implementation of leading enterprise cloud applications, workflow automation and analytics that enable digital world class performance.