Senior Helpdesk Associate
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Before you apply
LocationHyderabad, Telangana, India
SenioritySenior
Company size1,001–5,000 people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Administration and troubleshooting across Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Outlook
Microsoft Entra ID (Azure AD), Active Directory, MFA, Conditional Access, SSO, and RBAC
Microsoft Intune (MDM/MAM), Windows Autopilot, compliance policies, configuration profiles, and device lifecycle management
Microsoft Defender, endpoint security, device compliance, vulnerability remediation, and security best practices
Windows 10/11, macOS, iOS/Android support, VPN, DNS, DHCP, TCP/IP, and wireless connectivity
ServiceDesk Plus, full incident/change management lifecycles, and SLA-driven operations
Exceptional analytical and troubleshooting capabilities with a proactive, solution-oriented mindset
Strong customer service acumen, effective teamwork, and autonomous execution
Skilled in knowledge sharing, thorough technical documentation, and guiding Level 1 support engineers
Proven ability to manage multiple competing priorities and consistently meet strict deadlines
PowerShell scripting, automation, and Microsoft Graph API knowledge
Microsoft certified (e.g., MS-102, MD-102, AZ-900, SC-900)
Skills
Exchange Online
Teams
SharePoint Online
OneDrive for Business
Outlook
Microsoft Entra ID
Azure AD
Active Directory
MFA
Conditional Access
SSO
RBAC
Microsoft Intune
Windows Autopilot
Microsoft Defender
Windows 10/11
macOS
iOS/Android
VPN
DNS
DHCP
TCP/IP
ServiceDesk Plus
PowerShell
Microsoft Graph API
Requirements
Technical & Professional Skills
· Administration and troubleshooting across Exchange Online, Teams, SharePoint Online, OneDrive for Business, and Outlook.
· Microsoft Entra ID (Azure AD), Active Directory, MFA, Conditional Access, SSO, and RBAC.
· Microsoft Intune (MDM/MAM), Windows Autopilot, compliance policies, configuration profiles, and device lifecycle management.
· Microsoft Defender, endpoint security, device compliance, vulnerability remediation, and security best practices.
· Windows 10/11, macOS, iOS/Android support, VPN, DNS, DHCP, TCP/IP, and wireless connectivity.
· ServiceDesk Plus, full incident/change management lifecycles, and SLA-driven operations.
Professional & Soft Skills
· Exceptional analytical and troubleshooting capabilities with a proactive, solution-oriented mindset.
· Strong customer service acumen, effective teamwork, and autonomous execution.
· Skilled in knowledge sharing, thorough technical documentation, and guiding Level 1 support engineers.
· Proven ability to manage multiple competing priorities and consistently meet strict deadlines.
Nice to have
Added Advantages
· PowerShell scripting, automation, and Microsoft Graph API knowledge.
· Certifications: Microsoft certified (e.g., MS-102, MD-102, AZ-900, SC-900).