Program Team Lead
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Before you apply
Salary$64k
LocationTX Sealy
Work modeon-site
Typefull-time
SeniorityLead
Experience3–5 yrs
Company size201–500 people
PostedOct 23, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience
Ability to prioritize tasks
Strong organizational skills
Career counseling/customer service experience required
Problem-solving skills and ability to work in a team environment
Demonstrated telephone, computer, and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
A working knowledge of Microsoft Office Suite
Valid driver's license and clean driving record required
Skills
Microsoft Office Suite
Job Description:
Title: Program Team Lead
Classification: Exempt
Salary: $64,000
Scope of Position: The Program Team Lead will provide leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.
Essential Functions:
•
Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
•
Provide guidance and support to staff to ensure positive outcomes and goals are met
•
Perform bi-weekly caseload reconciliations for staff
•
Create solutions to participant attendance problems
•
Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals
•
Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract
•
Work with the leadership team on implementing processes that increase customer engagement
•
Coordinate participant retention services and accommodate participant work schedules
•
Provide detailed employee training for new hires
•
Monitor staff performance and participate in staff reviews on a quarterly basis
•
Assist in the preparation of project reports as needed
•
Complete monthly Docushare uploads to ensure performance goals are being met
•
Based on customer demand, may provide case management and follow-up
•
Other opportunities as available
•
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•
Education and Experience Requirements:
•
Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience
•
Ability to prioritize tasks
•
Strong organizational skills
•
Career counseling/customer service experience required
•
Problem-solving skills and ability to work in a team environment
•
Demonstrated telephone, computer, and written communication skills
•
Ability to maintain flexibility as needs of contract or contractor require
•
A working knowledge of Microsoft Office Suite
•
Valid driver’s license and clean driving record required
Job Ad Program Team Lead Gulf Coast Region
Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Program Team Lead position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team. As a Program Team Lead, you are responsible for providing leadership and support to staff in all areas related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants.
Essential Functions:
Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Perform bi-weekly caseload reconciliations for staff
Facilitate weekly meetings with the staff to ensure that best practices are being used and discuss improvements/goals
Ensure consistent and comprehensive case management and follow-up, verifying that post-placement contacts are made as required by the contract
Work with the leadership team on implementing processes that increase customer engagement
Assist in the preparation of project reports as needed undefined
Education and Experience Requirements:
Bachelor’s degree in a related field, or an equivalent combination of education and 3–5 years of relevant leadership experience
Strong organizational skills with the ability to prioritize tasks
Career counseling/customer service experience required
Problem-solving skills and ability to work in a team environment
A working knowledge of Microsoft Office Suite
Valid driver’s license and clean driving record required
About EDSI:
EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day! www.edsi.com
Legal
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.