Junior/Medior Customer Care Specialist with Danish language (m/f/n)
LocationBratislava
Work modehybrid
Typefull-time
Company size1,001–5,000 people
First seen1w ago
Last seen1d ago
Summary
Our technical support team is looking for a new member with an interest in this area, professional communication style and active both Danish and English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.
Job description
As customer care specialist you will:
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Provide basic sales and technical support to our customers and partners
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Manage incoming calls and emails in expected quality and quantity
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Solve basic customer issues
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Delegate more complex problems to teams responsible
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Cooperate with higher level customer support teams
What do we expect from you:
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Fluent in Danish language (C1-C2 level)
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Have English on good spoken and written level (ideally B2)
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Fluent Slovak language is a plus/not mandatory
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Be active OS Windows user
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Having previous experience with customer support or assistance is warmly welcomed/not mandatory
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Have focus on meeting goals
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Speak in a professional tone of voice
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Like to learn new things and be flexible in finding solutions
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Show ownership and sense of responsibility for your tasks
Basic wage component (gross): from 1350 Euro (fresh graduate)
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The final wage is adjusted based on the experience and seniority level.
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Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months)
#LI-LV1 #LI-Hybrid #entrylevel
Benefits
Health & well-being
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BenefitPlus
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Healthcare (check-ups/annual programs)
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Multisport card
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Travel card “električenka”
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Supplementary pension saving
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Sick days
Family
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Marriage allowance
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Childbirth allowance
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Parental contribution
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ESET family events (Family day, St.Nicholas)
Office
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Refreshments in the office (fruits, coffee, soft drinks)
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Let´s get together breakfast
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Activity room, quiet room
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ESET events (Žranica, Christmas party…), teambuildings