Service Delivery Lead / Manager (m/f/n)
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Before you apply
LocationBratislava
Work modehybrid
Typefull-time
SeniorityLead
Company size1,001–5,000 people
PostedSep 9, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Experience in project/service/operations delivery (enterprise/corporate clients)
Strong stakeholder management and client communication
Hands-on experience with SLA/KPI setup, tracking and reporting
Ability to manage priorities, risks and cross-team dependencies
Leadership experience (or clear readiness to lead a team)
Process mindset: continuous improvement, structure, accountability
Experience in IT services / cybersecurity or similar technical delivery environment is nice to have
Exposure to operations handover, support & maintenance models is nice to have
Benefits
Benefitplus
Health insurance
Multisport card
Travel card 'električenka'
Supplementary pension saving
Sick days
Marriage allowance
Childbirth allowance
Parental contribution
Eset family events
Refreshments in the office
Breakfast
Activity room
Quiet room
Eset events
Teambuildings
Loyalty allowance
Loyalty extra days off
Loyalty cake
Loyalty glass award
Refer a friend
Christmas presents
Discounts from external providers
Summary
ESET Corporate Solutions division is looking for a delivery-focused leader who will run deployments end-to-end, own handover to operations, and ensure service performance through SLAs/KPIs and strong client relationships.
Responsibilities
Job description
What you’ll do
•
Partner with Key Account Manager and client stakeholders to build long-term relationships
•
Own operational scope for assigned services (manange handover to operations and post-handover from deployment)
•
Estimate, plan, track and report progress vs. scope, timeline and budget; manage deltas/variances
•
Coordinate cross-functional teams to ensure smooth execution
•
Identify risks early and drive mitigation to keep operations on track
•
Coordinate cross-functional teams to ensure smooth execution and communication
•
Apply delivery standards, methodologies, tools and continuously improve speed, cost and quality
•
Provide customer care and take responsibility for the overall governance model
•
Lead, plan and delegate work within the team; ensure timely, high-quality output
Service & SLA Ownership
•
Set up, manage and continuously improve SLAs, KPIs and service reporting
•
Monitor SLA compliance, communicate results to clients and propose improvements
•
Design/optimize customer care processes (support & maintenance) for operational effectiveness
•
Prepare fallback/recovery scenarios when targets are at risk
What we’re looking for
•
Experience in project/service/operations delivery (enterprise/corporate clients)
•
Strong stakeholder management and client communication
•
Hands-on experience with SLA/KPI setup, tracking and reporting
•
Ability to manage priorities, risks and cross-team dependencies
•
Leadership experience (or clear readiness to lead a team)
•
Process mindset: continuous improvement, structure, accountability
•
Experience in IT services / cybersecurity or similar technical delivery environment is nice to have
•
Exposure to operations handover, support & maintenance models is nice to have
Basic wage component (gross): from 3 800 EUR
*The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
*Performance bonus 2 times per year up to 15% of the basic salary paid for the evaluation period (usually 6 months).
#LI-Hybrid#senior
Benefits
Benefits
Health & well-being
•
BenefitPlus
•
Healthcare (check-ups/annual programs)
•
Multisport card
•
Travel card “električenka”
•
Supplementary pension saving
•
Sick days
Family
•
Marriage allowance
•
Childbirth allowance
•
Parental contribution
•
ESET family events (Family day, St.Nicholas)
Office
•
Refreshments in the office (fruits, coffee, soft drinks)
•
Let´s get together breakfast
•
Activity room, quiet room
•
ESET events (Žranica, Christmas party…), teambuildings
Other
•
Loyalty allowance
•
Loyalty extra days off
•
Loyalty cake
•
Loyalty glass award
•
Refer a friend
•
Christmas presents
•
Discounts from external providers
Primary location
Bratislava
Additional locations
Time type
Full time