ESET Corporate Solutions division is looking for a delivery-focused leader who will run deployments end-to-end, own handover to operations, and ensure service performance through SLAs/KPIs and strong client relationships.
Job description
What you’ll do
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Partner with Key Account Manager and client stakeholders to build long-term relationships
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Own operational scope for assigned services (manange handover to operations and post-handover from deployment)
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Estimate, plan, track and report progress vs. scope, timeline and budget; manage deltas/variances
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Coordinate cross-functional teams to ensure smooth execution
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Identify risks early and drive mitigation to keep operations on track
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Coordinate cross-functional teams to ensure smooth execution and communication
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Apply delivery standards, methodologies, tools and continuously improve speed, cost and quality
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Provide customer care and take responsibility for the overall governance model
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Lead, plan and delegate work within the team; ensure timely, high-quality output
Service & SLA Ownership
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Set up, manage and continuously improve SLAs, KPIs and service reporting
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Monitor SLA compliance, communicate results to clients and propose improvements
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Design/optimize customer care processes (support & maintenance) for operational effectiveness
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Prepare fallback/recovery scenarios when targets are at risk
What we’re looking for
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Experience in project/service/operations delivery (enterprise/corporate clients)
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Strong stakeholder management and client communication
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Hands-on experience with SLA/KPI setup, tracking and reporting
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Ability to manage priorities, risks and cross-team dependencies
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Leadership experience (or clear readiness to lead a team)
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Process mindset: continuous improvement, structure, accountability
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Experience in IT services / cybersecurity or similar technical delivery environment is nice to have
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Exposure to operations handover, support & maintenance models is nice to have
Benefits
Basic wage component (gross): from 3 800 EUR
*The final basic wage component can be adjusted accordingly to individual skills and experience of selected candidate.
*Performance bonus 2 times per year up to 15% of the basic salary paid for the evaluation period (usually 6 months).
#LI-NV1 #LI-Hybrid#senior
Benefits
Health & well-being
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BenefitPlus
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Healthcare (check-ups/annual programs)
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Multisport card
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Travel card “električenka”
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Supplementary pension saving
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Sick days
Family
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Marriage allowance
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Childbirth allowance
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Parental contribution
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ESET family events (Family day, St.Nicholas)
Office
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Refreshments in the office (fruits, coffee, soft drinks)
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Let´s get together breakfast
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Activity room, quiet room
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ESET events (Žranica, Christmas party…), teambuildings