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CumminsCustomer Order Management Representative
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Before you apply
LocationWellingborough, Northamptonshire, United Kingdom
Typefull-time
Company size10,000+ people
First seenOct 30, 2026 · 4d ago
Verified live11h ago
At a glanceSummarised by Seekless from the posting.
Deliver an exceptional customer experience by acting as the primary point of contact for assigned accounts
Drive on-time order fulfillment by coordinating with customers, distribution centers, manufacturing plants, and cross-functional teams
Resolve complex customer inquiries and escalations through detailed analysis, strong system knowledge, and effective problem-solving
Ensure accuracy and compliance by maintaining detailed records, managing export and shipping documentation
Strengthen customer relationships by proactively communicating order updates
Support quality and operational excellence by collaborating with customers and internal stakeholders to address quality issues
Contribute to business performance by preparing insightful reports, monitoring order management metrics
Lead and participate in continuous improvement initiatives that streamline processes
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law
About the role
We are looking for a talented Customer Order Management Representative to join our team specializing in Supply Chain Planning in Wellingborough, Northamptonshire, United Kingdom.
Responsibilities
In this role, you will make an impact in the following ways:
•
Deliver an exceptional customer experience by acting as the primary point of contact for assigned accounts, ensuring clear communication and support throughout the entire order lifecycle.
•
Drive on-time order fulfillment by coordinating with customers, distribution centers, manufacturing plants, and cross-functional teams to meet agreed delivery commitments.
•
Resolve complex customer inquiries and escalations through detailed analysis, strong system knowledge, and effective problem-solving, while maintaining compliance with service level expectations.
•
Ensure accuracy and compliance by maintaining detailed records, managing export and shipping documentation, and adhering to company policies and legislative requirements.
•
Strengthen customer relationships by proactively communicating order updates, managing expectations, and providing timely, informative responses to inquiries and concerns.
•
Support quality and operational excellence by collaborating with customers and internal stakeholders to address quality issues and facilitate the resolution of non-conformance claims.
•
Contribute to business performance by preparing insightful reports, monitoring order management metrics, and supporting departmental goals that enhance customer satisfaction and operational efficiency.
•
Lead and participate in continuous improvement initiatives that streamline processes, improve service delivery, and strengthen the overall effectiveness of the Customer Order Management function.
Legal
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.