Coordinator, DTC Insights & Fraud
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Before you apply
Salary$66k – $67k
LocationNew York, New York, United States
Typefull-time
SeniorityEntry
Experience1–2 yrs
Company size501–1,000 people
PostedAug 12, 2026 · 2mo ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Aug 12, 202666% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
entrepreneurial mindset that is comfortable with ambiguity & always asking questions
You LOVE beauty, especially color cosmetics
1–2 years of experience: internships count
Experience leveraging AI to manage data & pull insights out of it
Strong Excel or Google Sheets
Comfortable pulling, synthesizing & validating data across platforms
Meticulous with detail: you chase a discrepancy until it's resolved
A clear communicator who can explain data to people who don't live in it
Organized enough to juggle several recurring workstreams at once
Skills
Excel
Google Sheets
AI
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Paid vacation
Paid holidays
Summer fridays
Birthdays off
Volunteer time
Makeup gratis
Employee discount
About the role
tarte is hiring a Coordinator, direct-to-consumer generalist: a front-row view of every way we sell direct, from TikTok Shop to tartecosmetics.com. You’ll live in the data: what’s trending, what’s converting, what’s fraud, and what competitors are doing before we do it. You’ll build the reporting our CX & merch teams run on, track the beauty category on TikTok Shop, & work with nearly every team in the building. eCommerce moves fast, and it runs on relationships. You’ll build a lot of them.
This one’s for someone entrepreneurial who’s energized (not rattled) by ambiguity, asks a ton of questions, and reads a room well. If you love beauty, love TikTok, and love data. Come get in the mix.
Responsibilities
●Own the numbers. Maintain CX performance reporting: contact volume, CSAT, response time, resolution rate, channel metrics. Know how every metric is defined, calculated, and sourced.
● Watch the competition on TikTok Shop. Track what beauty brands are doing: pricing, promos, bundles, viral content, category rankings & surface what tarte should beat, borrow, or skip.
● Keep merch fed. Maintain the revenue documents the merch team runs on, including weekly WOW and YOY performance across all D2C channels, plus the monthly chargeback doc.
● Spot what’s off. Monitor CX, fraud, and eCommerce platforms for anomalies and shifts. Escalate discrepancies with the context people need to act on them.
● Stay ahead of fraud. Monitor our fraud prevention platform, handle exceptions and emerging patterns, and manage chargeback review and disputed transaction analysis.
● Build the decks. Prep monthly, quarterly, year-end, and ad hoc reporting. You own the accuracy, the structure, and the deadline.
● Answer the asks. Handle recurring data pulls from QA, product, and merch (complaint data by SKU, return reasons, product feedback) and mine customer feedback for themes worth fixing.
● Work across the building. Partner with marketing (brand, social, influencer, digital), finance, merchandising, product & logistics. Document fraud policies, decision logic, and escalation steps as you go.
Requirements
● an entrepreneurial mindset that is comfortable with ambiguity & always asking questions
● You LOVE beauty, especially color cosmetics
● 1–2 years of experience: internships count
● Experience leveraging AI to manage data & pull insights out of it
● Strong Excel or Google Sheets
● Comfortable pulling, synthesizing & validating data across platforms
● Meticulous with detail: you chase a discrepancy until it’s resolved
● A clear communicator who can explain data to people who don’t live in it
● Organized enough to juggle several recurring workstreams at once
Benefits
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Salary range: $66,350-66,500(Compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
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Medical, dental, vision, 401K plan & access to health & wellness programs
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Paid vacation, holidays, summer Fridays, birthdays off, volunteer time & more
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Makeup gratis, employee discount on tarte.com, team give back initiatives
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Friendly, fun, creative & collaborative work environment
Legal
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Tarte is an equal opportunity employer.