Website and mobile app projects across diverse sectors, including finance, e-commerce, medical, and pharma.
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Responsible for building new solutions from scratch for external customers, with project durations ranging from 3 months to over 2 years (enterprise projects).
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Enhance and optimize existing projects, ensuring continuous improvement and ongoing support.
Requirements
Tech Stack
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The Service Delivery Manager is not required to code but should have a background in software engineering.
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Technologies used include:
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.Net, .Net Core 5.0+
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React Native / Flutter
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JavaScript: React.js / Angular.js / Node.js
Responsibilities
Responsibilities
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Lead a software engineering team consisting of 4 developers and 1 lead engineer, focusing on external projects.
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Oversee recruitment, performance assessment, training, and mentoring of team members.
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Understand project scopes and manage end-to-end project delivery.
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Ensure systems and procedures are in place to meet required quality standards and SLAs.
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Take ownership of critical incidents and conduct post-incident reviews.
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Monitor service delivery performance, meet customer expectations, and drive future demand.
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Provide accurate and regular reports to management on service delivery performance.
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Collaborate with technical partners to set standards for software, infrastructure, and security.
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Ensure project compliance with the latest RMIT, outsourcing, and security guidelines.
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Occasionally work with the CEO on technical bids and quotations as needed.
Job Requirements
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Project management certification (e.g., PMI, PMP, Six Sigma).
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Experience working with third-party service providers.
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In-depth knowledge of escalation procedures, incident management, resource planning, and other service delivery disciplines.
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Certification and experience in ITIL principles or ITSM.
Level
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Minimum 3 years in a Project Manager or Delivery Manager role (Software / IT Projects).
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Alternatively, experience as a Tech Lead, leading a team of engineers for third-party or external clients (planning the SDLC).
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Key role reporting directly to the CEO.
Location
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Fully on-site, permanent role.
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Working hours: 9am to 6pm.
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Location: Petaling Jaya (reachable by LRT station).