Switchboard Operator
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Before you apply
Work modeon-site
SeniorityEntry
Experience1+ yrs
Company size1,001–5,000 people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments
Handles emergency calls in a timely and effective manner in a fast-paced environment
Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies
Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging
Revises on-call schedules for Clinical and Ancillary Departments
Updates communications database
Maintains STAT log, pager log and key log
Issues and receives communication devices when requested
Control lockset keys as required
Performs other work-related tasks and activities as assigned or requested by manager
Ability to read, write and communicate in English
High School diploma or GED
Acute hearing and demonstrable ability to speak English clearly
Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty
Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
Skills
Microsoft Office Suite
Word
Excel
Outlook
1.
Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
2.
Handles emergency calls in a timely and effective manner in a fast-paced environment.
3.
Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.
4.
Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
5.
Revises on-call schedules for Clinical and Ancillary Departments.
6.
Updates communications database.
7.
Maintains STAT log, pager log and key log.
8.
Issues and receives communication devices when requested.
9.
Control lockset keys as required.
10.
Performs other work-related tasks and activities as assigned or requested by manager.
•
Ability to read, write and communicate in English
•
High School diploma or GED
•
Acute hearing and demonstrable ability to speak English clearly
•
Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).
•
Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)
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