Associate Principal Technical Support Engineer
Read straight from Saviynt's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationBengaluru
Work modehybrid
Typefull-time
SeniorityLead
Experience10+ yrs
DepartmentSupport, Customer Support
Company size501–1,000 people
PostedJun 17, 2026 · 4mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Jun 17, 202648% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
10+ years Experience in a Software Support role
Hands-on experience in internals of cloud components (Public Cloud, Containers, Kubernetes, Applications, APIs)
Extensive experience in database operations & SQL
Strong hands-on experience with Scripting (Shell, Javascript, Python, Groovy)
Experience working with global Customers and strong customer focus
Excellent written and verbal communication skills
Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering (SRE)
Bachelor’s degree or an equivalent experience
10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems
Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
Understanding of SLAs and the importance of being within SLAs
Strong understanding of Cloud offerings - AWS or Azure preferred
Identity and Access Management domain knowledge is a preference
Hands-on implementation/maintenance experience of the IGA platform is a preference
IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
Experience in one of the public cloud platforms – AWS or Azure
Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status
Skills
AWS
Azure
Kubernetes
Shell
Javascript
Python
Groovy
Java/J2EE
SQL
Datadog
Prometheus
Grafana
RunDeck
Freshdesk
SSL Certificates
SSO
IGA
Saviynt
Sailpoint
About the company
Saviynt’s AI-powered identity platform manages and governs human and non-human access to all of an organization’s applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
WHAT YOU WILL BE DOING
•
Identify, debug and troubleshoot break fix issues and take it to a resolution
•
Automate the proactive detection and prevention of SLA breaches, outages, and issues, before it impacts customers
•
Configure observability and monitoring platforms to send actionable alerts, and create automated SOPs for such alerts
•
Provide Level 4 support for the system within agreed service levels
•
Implement and manage the effectiveness of Incident, Service Request, Change and Problem management processes for the services area
•
Provide daily/weekly report for overall health of the cloud platform and effectiveness of automation, monitoring for incident prevention and resolution
•
Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
•
Work closely with business teams and DevSecOps teams on for activities related to supporting the IAM service offerings
WHAT YOU BRING
•
10+ years Experience in a Software Support role.
•
Strong understanding of Cloud offerings - AWS or Azure preferred
•
Hands-on experience in internals of cloud components (ex. Public Cloud, Containers,
•
Kubernetes, Applications, APIs)
•
Database : Extensive experience in database operations & SQL
•
Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
•
Experience working with global Customers and strong customer focus
•
Excellent written and verbal communication skills
•
Knowledge of Application Performance Monitoring (APM) and Site Reliability Engineering(SRE)
Nice to have
•
Identity and Access Management domain knowledge is a preference
•
Hands-on implementation/maintenance experience of the IGA platform is a preference
•
IGA: Saviynt or Sailpoint or relevant Experience with SSL Certificates and SSO technologies is a preference
•
Bachelor’s degree or an equivalent experience
•
10+ years of industry experience in design, development, customization, configuration, deployment of cloud platforms, automation frameworks, database systems.
•
Experience in one of the public cloud platforms – AWS or Azure
•
Passionate about operating and scaling cloud services per the expected SLA and constantly looking into data for operational insights
•
Knowledge of Java/J2EE and SQL Experience with ticketing systems, monitoring and automation platforms ex: Freshdesk, Datadog, Prometheus, Grafana, RunDeck
•
Understanding of SLAs and the importance of being within SLAs
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you’re resilient and enjoy working in a dynamic environment you belong with us!
Legal
Security & ComplianceThis role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.