MO
moomooCustomer Service Officer
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Before you apply
LocationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work modeon-site
Typefull-time
SeniorityEntry
Company size1,001–5,000 people
PostedMar 26, 2025 · 1y ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Degree or above in relevant qualifications; Diploma in Business, Economics or Financial-related courses welcome
Language proficiency in English and Malay is a must
Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills
Excellent team player and high working efficiency. Able to work under pressure and manage multiple customer inquiries simultaneously
Proven working experience in related field (call center, online trading, stockbroking) preferred; Fresh graduates welcome
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products
Computer literacy
Chinese/Mandarin proficiency is advantageous
Bumiputera candidates are encouraged to apply
Able to work assigned shifts including evening, night and weekend shifts
Skills
online trading platforms
Benefits
Basic salary
Shift allowances
Kpi incentive
Transit access
Dental allowance
Optical allowance
Health check allowance
Finra sie exam sponsorship
Career development
Team building activities
Free snacks and drinks
Multinational environment
Responsibilities
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Responsible for local and overseas customers/clients, where the work languages used are English, Malay and Chinese.
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Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.
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Assist customers/clients with trading account registration, onboarding and verification processes.
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Provide consultation services on trading platform, tools and features, addressing any technical or operational issues that may be encountered.
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Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.
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Responsible for proper recording, filing and organizing of customer feedback and suggestions.
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Contribute to the development of customer service processes, knowledge bases, and training materials.
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Perform with other ad-hoc duties as per assigned from time to time.
Requirements
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Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
•
Proven working experience in the related field is preferred, especially in the call center, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
•
Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
•
Computer literacy is preferred.
•
Language proficiency in English, Malay is a must, while Chinese/Mandarin is advantageous.
•
Bumiputera candidates are encouraged to apply.
•
Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
•
Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
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Able to work according to the assigned shifts which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
Benefits
We offer a comprehensive and holistic work experience and package as follows:
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Basic Salary + Shift Allowances
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Monthyl KPI incentive
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Convenient Access to Public Transport
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Yearly dental, optical & health check allowances
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FINRA SIE Exam Sponsorship
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Career Development Opportunities in the Financial Services Industry
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Company Team Building & Bonding Activities
•
Free-Flow Pantry Snacks & Drinks
•
Dynamic, Multinational Working Environment
Hiring process
Please note that only short-listed candidates will be contacted. Thank you.