Sales Operations Manager/Sr. Manager
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Before you apply
SalaryNo pay range posted
LocationNew York, New York, United States
Typefull-time
SenioritySenior
Experience5–8 yrs
Company size3+ people
PostedOct 20, 2026 · 2w ago
Verified live1d ago
The Role
We’re hiring a Retail Operations Manager/Sr. Manager to be the owner of operational truth for our retail business. This person translates retail opportunities, distribution, and commitments into operational execution — so what we promise a buyer is exactly what we ship. Sitting between our Retail and Operations teams, you’ll give both something they need as we scale: visibility and proactivity.
Requirements
This role is for someone with:
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Experience running retail operations for a CPG brand across national retailers
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Fluency in the retail order-to-cash flow: EDI, ASNs, routing guides, OTIF, and compliance
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A knack for spotting problems in POs, inventory, or freight before a buyer does — and bringing the fix
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Comfort translating sales plans into forecasts that inventory planners can actually use
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A sharp eye for chargebacks and deductions, and the persistence to recover what’s ours
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Clear, proactive communication with Sales, Operations, Finance, and 3PL partners
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A track record of thriving in a fast-moving, build-the-process-as-you-go environment
What You’ll Do
Purchase Order Management
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Own the retail PO process end to end, from intake through EDI, 3PL release, ASN, and delivery
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Track every open and in-transit PO and confirm we’re hitting retailer OTIF and fill-rate targets
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Flag at-risk orders early and drive root-cause fixes when we miss
New Retailer Onboarding
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Run a standard onboarding checklist for every new retailer: EDI, routing guide, labeling, case and pallet specs, vendor portals, and freight terms
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Keep Create compliant at setup and on an ongoing basis as retailer requirements evolve
New Product Setup
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Align SKU assortment and door counts by retailer with the Retail team
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Ensure item data matches across retailer portals, our ERP, and our 3PLs, delivered on the product setup timeline
Distribution & Logistics
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Stay in the weeds on retail shipments with our Distribution & Logistics lead
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Ensure inventory is ready before pickup, our 3PL performs to its SLAs, and freight cost is known before product ships
Chargebacks & Deductions
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Be Finance’s go-to partner on chargeback and deduction nuances
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Find the root cause, lead disputes inside each retailer’s window, and track recovery
Risk Mitigation
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Stay fully up to speed on supply: weeks of supply, inbound shipments, lead times, and testing holds
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Work with Retail to adjust plans before a buyer ever sees a problem
Requirements
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5-8 years in sales operations, retail operations, or retail fulfillment, ideally at a CPG brand
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Hands-on experience with national retailers such as Target, Walmart, Kroger, Costco, GNC, or Vitamin Shoppe, Sprouts, including their vendor portals and compliance programs
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Experience managing 3PL partners and holding them to SLAs
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A track record of improving OTIF and fill rate and recovering chargebacks and deductions
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Advanced Excel or Google Sheets skills — you build the tracker when one doesn’t exist
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ERP experience (NetSuite, Fulfil, or similar)
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Experience with Stord, SPS Commerce, or retailer platforms like Walmart Retail Link or Target Partners Online is a plus
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Genuine passion for health, wellness, and performance categories is a plus
Benefits
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Health, Dental and Vision benefits fully covered by the company
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401k Participation
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Competitive compensation including salary, bonus, and equity
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