Junior BA/Support
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Before you apply
LocationQuezon City, Metro Manila, Philippines
Typefull-time
SeniorityEntry
Experience2–3 yrs
Company size201–500 people
PostedJun 21, 2024 · 2y ago
Verified live12h ago
May no longer be actively hiring
Posted by the company on Jun 21, 202465% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Problem solving, decision making, and analytical skills
Ability to do user training
Ability to conduct quality assurance testing
Basic knowledge in MySQL or basic SQL scripting
Minimum of 2-3 year experience
Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user's manual
Ability to configure, monitor, and manage ERP systems such as Order Management System
Computer Science or any IT-related course
Knowledge on any service or helpdesk management system is a plus
Skills
MySQL
SQL
ERP
Order Management System
Helpdesk Management System
Benefits
Allowances
Health insurance
Hospitalization insurance
Accident insurance
Responsibilities
•
Should have problem solving, decision making and analytical skills
•
Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
•
Ability to do user training
•
Ability to conduct quality assurance testing
•
Basic knowledge in MySQL or basic SQL scripting
Requirements
•
Computer Science or any IT-related course
•
Minimum of 2-3 year experience
•
Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
•
Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
•
Knowledge on any service or helpdesk management system is a plus
•
Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
•
Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual
Benefits
•
Allowances
•
Health Insurance,
•
Hospitalization Insurance
•
Accident Insurance
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