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Two95 International Inc.

Service Desk Engineer (English+ Mandarin)

LocationPetaling Jaya, Selangor, Malaysia
Typefull-time
SeniorityMid
Experience2–4 yrs
Company size1,001–5,000 people
PostedJun 15, 2026 · 3mo ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Must have9
2–4 years of experience in Service Desk, Help Desk, or IT Support roles
Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments
Experience providing technical support via phone, email, and remote support tools
Hands-on experience troubleshooting hardware, software, network, and VPN connectivity issues
Knowledge of Active Directory user administration and desktop engineering
Experience with VMware and VDI troubleshooting
Familiarity with Remote Desktop support tools
Strong communication, customer service, and interpersonal skills
Ability to analyze issues, identify root causes, and provide effective solutions
Nice to have3
Experience with ServiceNow or other ITSM ticketing tools
Microsoft Certifications
Strong analytical and problem-solving abilities
Skills
Active Directory
VMware
VDI
VPN
Remote Desktop
ServiceNow
About the role
We are seeking a Service Desk Engineer to provide first-level technical support for end users across desktop, laptop, VDI, and network environments. The successful candidate will be responsible for troubleshooting hardware and software issues, supporting Active Directory administration, resolving connectivity problems, and ensuring a high level of customer satisfaction through effective incident management.
Requirements
✅ 2–4 years of experience in Service Desk, Help Desk, or IT Support roles
✅ Strong knowledge of End User Computing (EUC) devices, including laptops, desktops, and VDI environments
✅ Experience providing technical support via phone, email, and remote support tools
✅ Hands-on experience troubleshooting hardware, software, network, and VPN connectivity issues
✅ Knowledge of Active Directory user administration and desktop engineering
✅ Experience with VMware and VDI troubleshooting
✅ Familiarity with Remote Desktop support tools
✅ Strong communication, customer service, and interpersonal skills
✅ Ability to analyze issues, identify root causes, and provide effective solutions
Nice to Have
⭐ Experience with ServiceNow or other ITSM ticketing tools
⭐ Microsoft Certifications
⭐ Strong analytical and problem-solving abilities
Key Responsibilities
✔ Provide technical support and troubleshooting assistance to end users
✔ Resolve incidents related to desktops, laptops, VDI, software, hardware, and connectivity
✔ Support Active Directory administration and user account management
✔ Handle VPN and network connectivity issues
✔ Record, track, and update incidents through the ticketing system
✔ Escalate unresolved issues to relevant support teams
✔ Ensure SLA compliance and maintain high customer satisfaction levels
Hiring process
📩 Interested candidates, please send your updated resume to:
📧 [email protected]
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