Dispatchers are the main point-of-contact for company drivers. They relay relevant company information to drivers as necessary. They also act as supervisors for the drivers, approving discretionary repair and travel expenses, and hiring and firing drivers as needed.
Responsibilities
• Communicate with Planners in order to plan driver routes • Help drivers choose efficient courses to fulfill their routes • Coordinate with drivers to find available agents when necessary • Communicate with agents to set up incoming shipments and labor as needed • Update ETA’s in company software, as well as make relevant notes in shipment notes • Monitor drivers and ensure that they are following DOT regulations, and stop them if they are in violation of regulations • Approve repair expenses and travel expenses for drivers • Hire and fire drivers as required by supervisors, and supervise driver actions, ultimately taking responsibility for the driver’s actions • Communicate with customer and with customer service on driver’s schedule, especially regarding arrival times and issue funds to drivers as needed • Log driver locations and activities into Eagle system twice daily • On rotating schedule, monitor and receive calls and emails via company supplied phone and tablet after hours to approve funding requests and repair issues as needed • Other duties as assigned
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