Patient Service Specialist - FT/Days - Spine and Pain Clinic Jefferson
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LocationMercy Hospital Jefferson
Also inMercy Hospital Jefferson - Spine and Pain, 1377 US Highway 61, Festus, MO 63028
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size10,000+ people
PostedOct 30, 2026 · 1w ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or Equivalent
Minimum of 1 year medical/clerical experience involving customer service
Proficiency in computers, typing and Microsoft Office
Excellent customer service skills with strong oral and written communication skills
Ability to interact with customers of all ages in a tactful and pleasant manner
Knowledge of medical terminology
Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification
Excellent verbal communication skills
Ability to work in a complex environment with varying points of view
Comfortable with ambiguity
Good decision making and judgment capabilities, attention to detail
Ability to prioritize work and handle a variety of tasks simultaneously
Excellent interpersonal skills and ability to interact on a professional level with individuals from diverse backgrounds
Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance
2 years combined experience in prior authorization and scheduling
Knowledge of and experience using an Epic RC/EMR system
Skills
Microsoft Office
EPIC
Epic RC/EMR
Benefits
Medical
Dental
Vision
Paid time off
Tuition support
Retirement plans
Find your calling at Mercy!
Responsibilities
Responsible for scheduling all aspects of patient care, including registration, referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Position Details:
Location:
Mercy Hospital Jefferson - Spine and Pain
1377 US Highway 61
Festus, MO 63028
Hours/Shift:
Full-Time
Days
No Weekends, No Holidays
Qualifications:
Education: High School Diploma or Equivalent
Experience: Minimum of 1 year medical/clerical experience involving customer service required.
Other: Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.
Skills, Knowledge, and Abilities:
• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.
Nice to have
Preferred Experience: 2 years combined experience in prior authorization and scheduling.
Preferred Other: Knowledge of and experience using an Epic RC/EMR system is preferred.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you’ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you’ll grow with us.