Customer Support Executive (Portugese Speaking)
Read straight from CXM Direct LLC's careers page, verified 17h ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationArgentina
Work moderemote
Typefull-time
SeniorityEntry
DepartmentCustomer Service
Company size201–500 people
PostedOct 28, 2024 · 2y ago
Verified live17h ago
May no longer be actively hiring
Posted by the company on Oct 28, 202463% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Work independently and in teams
Follow standard processes and procedures
Proven customer support experience
Excellent command of the English and Portuguese languages, both verbal and written
Proficiency in the use of Microsoft Office Word, Excel, Outlook
Strong phone contact handling skills and active listening
Ability to work under pressure and meet deadlines
Experience/background in Forex and the Financial Market is a plus
Skills
Microsoft Office Word
Microsoft Office Excel
Microsoft Office Outlook
CRM
Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
About the role
Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role
Effectively managing the company chats, E-mails and calls
-Identifying and assessing customer’s needs to achieve satisfaction
-Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails and
Portal -Offer support to the lead/client within the specified time frame
-Updating CRM and keeping records of all communications and action taken
-Interact with other departments to solve inquires raised by clients that requires further investigation by
sending tasks
-Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Requirements
-Work independently and in teams
-Follow standard processes and procedures. Requirements
-Proven customer support experience
-Experience/background in Forex and the Financial Market is a plus
-Excellent command of the English and Portugese languages, both verbal and written
-Proficiency in the use of Microsoft Office Word, Excel, Outlook
-Strong phone contact handling skills and active listening
-Ability to work under pressure and meet deadlines
Benefits
Bonuses and commissions
Bonuses and commissions highly depends on the sales results and depending on experience and job scope.
Account Executives motivation and compensation scheme will be shared during interview.
Apply for this job