Customer Retention Specialist
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Before you apply
Salary$15 – $16/hr
LocationUS Service Animals, United States
Work moderemote
Typefull-time
SeniorityEntry
DepartmentSupport
Company size51–200 people
PostedOct 26, 2026 · 1w ago
Verified live3d ago
Reposted once in the last 6 monthsEarliest listing first seen Oct 8, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
Phone-based customer retention, cancellation/save, or closely related call center experience
Experience handling customers who are considering cancellation or are dissatisfied
Strong discovery, negotiation, de-escalation, and problem-solving skills
Comfort working toward retention, save-rate, churn, renewal, CSAT, QA, adherence, or similar performance metrics
Ability to handle high call volume while documenting cases accurately
Subscription, membership, telecom, insurance, financial services, travel, SaaS, or other recurring-service retention experience
CRM or case-management experience
Experience with refund prevention, renewals, win-back, or churn reduction
Reliable high-speed internet and a quiet, distraction-free workspace
Skills
CRM
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) match
Paid time off
Customer Retention Specialist
Full-Time | Fully Remote | $15–$16/hour | 40 hours weekly within 7 AM–11 PM CST
About the Role
Intellipet is hiring experienced customer retention professionals to handle cancellation and save conversations in a remote call center. This role is for people who can uncover why a customer wants to leave, de-escalate concerns, communicate value, present appropriate solutions, and take ownership of retention outcomes.
Minimum Qualifications
•
Phone-based customer retention, cancellation/save, or closely related call center experience
•
Experience handling customers who are considering cancellation or are dissatisfied
•
Strong discovery, negotiation, de-escalation, and problem-solving skills
•
Comfort working toward retention, save-rate, churn, renewal, CSAT, QA, adherence, or similar performance metrics
•
Ability to handle high call volume while documenting cases accurately
•
Reliable high-speed internet and a quiet, distraction-free workspace
What You’ll Do
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Handle cancellation and save conversations
•
Identify the real reason behind cancellation requests
•
Present tailored solutions based on customer needs
•
De-escalate concerns while protecting the customer relationship
•
Support clients through phone, email, and chat
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Track cases, follow-ups, and outcomes accurately
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Meet individual quality and retention expectations
Preferred Experience
•
Subscription, membership, telecom, insurance, financial services, travel, SaaS, or other recurring-service retention experience
•
CRM or case-management experience
•
Experience with refund prevention, renewals, win-back, or churn reduction
Why Join Us
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Fully remote work environment
•
Performance-focused team with coaching and development
•
Health, dental, vision, life, and disability insurance
•
401(k) match, paid time off, Employee Assistance Program
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific cancellation/save conversations, retention metrics, de-escalation examples, and outcomes.