Warranty & Quality Manager Poland & Baltics
LocationGdynia
Typefull-time
SenioritySenior
Experience5+ yrs
Company size10,000+ people
PostedSep 11, 2026 · 1mo ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
Minimum 5 years of experience in quality management, warranty management, claims handling, or a related field
Technical, engineering, or project management background
Fluent English
Fluent Polish
Experience in process development and continuous improvement
Strong analytical, communication, and negotiation skills
Ability to manage complex stakeholder relationships and customer-facing situations
Experience in a technical, industrial, manufacturing, or project-based environment
Knowledge of quality methodologies (e.g., RCA, 8D) will be an advantage
Knowledge of CRM systems will be an advantage
Available for occasional business travel
Skills
CRM
Responsibilities / Tasks
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Lead the warranty process and manage customer and supplier claims.
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Coordinate investigations, corrective actions, and 8D problem-solving activities.
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Act as the primary contact for major quality issues and customer escalations.
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Monitor quality performance throughout project execution and service operations.
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Collaborate closely with Project Execution, Service, Sales, Procurement, factories, and customers.
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Support service and commissioning teams in resolving technical and quality-related issues.
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Maintain quality records, reporting systems, CRM tools, and lessons learned databases.
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Analyze quality costs, trends, and improvement opportunities.
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Develop and implement quality standards, procedures, and best practices.
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Build and execute the quality strategy for the Eastern Europe Cluster while promoting a culture of continuous improvement.
Your Profile / Qualifications
•
Minimum 5 years of experience in quality management, warranty management, claims handling, or a related field.
•
Technical, engineering, or project management background.
•
Fluent English and Polish.
•
Experience in process development and continuous improvement.
•
Strong analytical, communication, and negotiation skills.
•
Ability to manage complex stakeholder relationships and customer-facing situations.
•
Experience in a technical, industrial, manufacturing, or project-based environment.
•
Knowledge of quality methodologies (e.g., RCA, 8D) and CRM systems will be an advantage.
•
Available for occasional business travel.
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