Tech Support L1/L2 Messaging(Mandarin)
LocationFederal Territory of Kuala Lumpur, Malaysia
Typefull-time
SeniorityMid
Experience3–5 yrs
DepartmentInformation Technology
Company size1,001–5,000 people
PostedDec 11, 2025 · 10mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience
Minimum 3-5 years’ experience in technical/customer support
Experience within enterprise data backup and recovery environments
Solid hands-on expertise with software
Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V, and networking fundamentals
Experience with implementation, configuration, and monitoring of enterprise backup solutions
Excellent written and verbal communication skills – English and Chinese or English and Japanese
Windows - Mandatory
Exchange On prem
M365
Microsoft SQL
SharePoint
Familiarity with alternative backup tools like Veritas, Veeam, NetBackup, or Avamar
Skills
Windows Server
Linux
VMware
Hyper-V
TCP/IP
DNS
Exchange On prem
M365
Microsoft SQL
SharePoint
Veritas
Veeam
NetBackup
Avamar
About the role
The Technical Support Engineer provides expert technical support to enterprise customers for backup, recovery, and data management suite. This position requires proficiency in troubleshooting, remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery.
Requirements
1.
Bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience.
2.
Minimum 3-5 years’ experience in technical/customer support, preferably within enterprise data backup and recovery environments.
3.
Solid hands-on expertise with software; familiarity with alternative backup tools like Veritas, Veeam, NetBackup, or Avamar is a plus.
4.
Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V, and networking fundamentals[2][1].
5.
Experience with implementation, configuration, and monitoring of enterprise backup solutions.
6.
Excellent written and verbal communication skills – English and Chinese or English and Japanese
Nice to have
Desired Skills
1.
Suite (Backup, Restore, Disaster Recovery)
2.
VMware, Hyper-V administration
3.
Data backup and archive management
4.
Technical and incident documentation
5.
TCP/IP, DNS, and network troubleshooting
6.
Disaster recovery planning and testing
7.
Customer-first attitude and problem-solving mindset.
Mandatory skills:
Linux - not requiredWindows - Mandatory
•
Exchange On prem,
•
M365,
•
Microsoft SQL,
•
SharePoint
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