Dedicated Customer Support EMEA (All genders)
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Before you apply
LocationUnited Kingdom
Work modeon-site
Typefull-time
SeniorityMid
DepartmentProfessional Services
Company size1,001–5,000 people
PostedSep 2, 2026 · 2mo ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience
Strong analytical mindset with proven problem-solving and decision-making capabilities
Excellent team player who thrives in collaborative environments and fosters open internal communication
Natural ability to build, maintain, and elevate long-lasting client relationships
Flexible, adaptable approach when navigating complex troubleshooting scenarios
Professional fluency in English
Background in software support, remote deployment, or hands-on experience with Genetec solutions
Solid command of Windows Operating Systems and their core components
Hands-on experience configuring and troubleshooting network devices (switches, routers)
Clear understanding of networking protocols, principles, and enterprise storage solutions
Familiarity with server virtualization and client/server architectures
Second language is a major plus
Industry experience in Video Surveillance (CCTV, IP cameras, NVR/DVR systems)
Prior Genetec certifications or hands-on platform knowledge
Familiarity with Automatic License Plate Recognition (ALPR/ANPR) technology
Expertise in Access Control systems (door controllers, card readers, wiring, etc.)
Scripting/coding skills in C#, Visual Basic, VBScript, PowerShell, or similar
Working knowledge of Microsoft SQL Server management
Skills
Windows Operating Systems
network switches
routers
server virtualization
client/server architectures
CCTV
IP cameras
NVR/DVR systems
Automatic License Plate Recognition (ALPR/ANPR)
Access Control systems
door controllers
card readers
C#
Visual Basic
VBScript
PowerShell
Microsoft SQL Server
Dedicated Customer Support EMEA
🌍 Genetec - Protect the everyday
Genetec - Protect the everyday
We are a global Canadian company with a broad solutions portfolio that encompasses security, intelligence, and operations. We serve customers within a wide range of industries including transportation, education, and government. At Genetec we embrace open communication, creativity, and continuous learning to allow everyone to flourish in their own unique career paths.
Our network of over 2,300 people globally comprises diverse individuals who are passionate about their work and open to new ideas. We prioritize the success and well-being of our employees. Discover Genetec’s work environment and lively culture in this video - here.
About the role
💡 The Team
As a member of the Professional Services team at Genetec, the Dedicated Support Engineer acts as a trusted technical advisor, working closely with cross-functional departments to build and nurture long-term relationships with our strategic clients. You will have the unique opportunity to travel occasionally across the EMEA region to troubleshoot complex systems, conduct system audits, and train end-users. Armed with your technical prowess and sharp problem-solving skills, you will play a pivotal role in driving client satisfaction across more than 15 countries!
Responsibilities
🔎 What Your Day-to-Day Will Look Like
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Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
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Provide expert technical support and hands-on training to help customers unlock the full power of their security platforms.
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Collaborate closely with our R&D teams to stay on the cutting edge of our latest technological innovations.
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Perform routine system assessments and health checks to optimize performance and drive continuous improvement.
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Travel across Europe for on-site client missions, deepening trust and strengthening key partnerships.
Requirements
🌟 About You
We welcome all qualified candidates, including those who may not meet every listed requirement. If you’re excited about this role and believe you can make an impact, we’d love to hear from you.
•
Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
•
Strong analytical mindset with proven problem-solving and decision-making capabilities.
•
Excellent team player who thrives in collaborative environments and fosters open internal communication.
•
Natural ability to build, maintain, and elevate long-lasting client relationships.
•
Flexible, adaptable approach when navigating complex troubleshooting scenarios.
•
Professional fluency in both English (a second language is a major plus!).
💥 Your Technical Toolkit
•
Background in software support, remote deployment, or hands-on experience with Genetec solutions.
•
Solid command of Windows Operating Systems and their core components.
•
Hands-on experience configuring and troubleshooting network devices (switches, routers).
•
Clear understanding of networking protocols, principles, and enterprise storage solutions.
•
Familiarity with server virtualization and client/server architectures.
Nice to have
💎 Bonus Points If You Have
•
Industry experience in Video Surveillance (CCTV, IP cameras, NVR/DVR systems).
•
Prior Genetec certifications or hands-on platform knowledge.
•
Familiarity with Automatic License Plate Recognition (ALPR / ANPR) technology.
•
Expertise in Access Control systems (door controllers, card readers, wiring, etc.).
•
Scripting/coding skills in C#, Visual Basic, VBScript, PowerShell, or similar.
•
Working knowledge of Microsoft SQL Server management.
Legal
Genetec is an equal opportunity employer, we strive for diversity and inclusion through our recruitment approach as well as the training and professional development we provide. We partner with external associations and implement internal initiatives to provide a welcoming work environment for employees from all backgrounds.