Manager, Travel Operations
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Before you apply
SalaryNo pay range posted
LocationStudio City
Work modeon-site
SeniorityMid
Experience5+ yrs
DepartmentTravel Operations
Company size10,000+ people
PostedOct 9, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
At least 5 years of relevant travel-industry experience, including at least 2 years in a people-management or operational-management role
Demonstrated hands-on experience in corporate or premium travel operations, GDS workflows, financial controls and service recovery
Strong operational leadership, workforce planning and coaching capability
Advanced knowledge of travel distribution, GDS, fares, ticketing, hotels and supplier servicing practices
Sound judgement in applying policies and delegated authority, with disciplined escalation of material matters
Strong analytical, reporting, reconciliation and problem-solving skills
Strong communication and stakeholder-management skills in urgent and complex situations
Fluent in written and spoken Chinese (Mandarin/Cantonese) and English; proficiency in other languages is a plus
Able to work varied shifts, including weekends and holidays
Skills
GDS
Global Distribution System
REQ15138 Manager, Travel Operations (Open Date: 09/10/2026)
POSITION SUMMARY:
The Manager, Travel Operations is responsible for translating the approved strategy, policies and commercial priorities into consistent day-to-day delivery, accountable for the operational execution of travel initiatives and policies. The role manages frontline service, workflow, rostering, booking controls, reconciliations, supplier follow-up and service recovery within delegated authority. The Manager develops team capability, monitors operational performance and escalates material financial, compliance, supplier or business-continuity matters to the Senior Manager.
PRIMARY RESPONSIBILITIES:
· Implement annual operating plan, service model, SOPs, policies and performance targets approved by the Senior Manager.
· Manage daily booking operations, workload allocation, shift coverage, queue control and service quality for internal business travel, resort members and customers.
· Supervise booking accuracy, fare and rate application, documentation, ticketing, amendments, cancellations, refunds and reconciliations.
· Approve routine exceptions, refunds, service recovery and non-standard arrangements within delegated authority; escalate material or precedent-setting cases.
· Monitor daily and monthly operational dashboards, customer feedback, complaints, revenue, costs, productivity and control exceptions; implement corrective actions.
· Coach and develop the team to improve team professionalism and work efficiency, manage performance and training, and recommend staffing or succession actions to the Senior Manager.
· Coordinate supplier service issues and routine performance reviews; support negotiations, tenders and contracting led by the Senior Manager and relevant departments.
· Maintain operational compliance with travel policy, payment-card, privacy, information-security, record-retention and audit requirements; promptly report breaches or control gaps.
· Lead first-line disruption and emergency response, maintain stakeholder communication and activate escalation protocols for major incidents.
· Perform other duties as assigned by the Company.
Adhere to and act in accordance with all established policies and procedures of the Company.
QUALIFICATIONS:
Experience
· At least 5 years of relevant travel-industry experience, including at least 2 years in a people-management or operational-management role.
· Demonstrated hands-on experience in corporate or premium travel operations, GDS (Global Distribution System) workflows, financial controls and service recovery.
Education
· Bachelor’s degree in Tourism, Hospitality, Business Administration or a related field is preferred; substantial relevant management experience may be considered.
Skills / Competencies
· Strong operational leadership, workforce planning and coaching capability.
· Advanced knowledge of travel distribution, GDS, fares, ticketing, hotels and supplier servicing practices.
· Sound judgement in applying policies and delegated authority, with disciplined escalation of material matters.
· Strong analytical, reporting, reconciliation and problem-solving skills.
· Strong communication and stakeholder-management skills in urgent and complex situations.
· Fluent in written and spoken Chinese (Mandarin/Cantonese) and English; proficiency in other languages is a plus.
· Able to work varied shifts, including weekends and holidays
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