Assistant Manager, ServiceNow
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Before you apply
LocationMacau SAR
Typefull-time
SeniorityMid
Experience3+ yrs
Company size10,000+ people
PostedSep 9, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Minimum 3 years’ experience with ServiceNow
Experience with configuration, adaptation customization of ServiceNow, including integration with other tools using REST, SOAP, e-mail, etc
Hands-on knowledge in JavaScript, Jelly, HTML, CSS, XML. Other languages are a plus
Broad experience with different modules of the tool: ITSM, ITOM, PPM, HR, etc
Knowledge in Discovery approaches and techniques
Experience with troubleshooting and log analyses
Deep understanding of out-of-the-box APIs, taking advantage of the best usage of them
Experience leading workshops
Deep understanding of tool in all possible products and modules
Former experience coaching less experience analysts
Good understanding of the platform best practices
Previous experience analysing and proposing changes to improve the current setup
Bachelor’s degree in information technology or equivalent relevant qualifications
At least one ServiceNow certification
Knowledge ITIL is essential
Good conflict resolution skills
Passionate by automation and digitalization
Ability to provide accurate timeframe for the proposed solutions
Strong analytic skills
Fluent in English and Cantonese/Mandarin
Ability to present ideas in user-friendly language to non-technical personnel and end users
Skills
ServiceNow
JavaScript
Jelly
HTML
CSS
XML
REST
SOAP
ITSM
ITOM
PPM
HR
Agile Project Management
REQ14130 Assistant Manager, ServiceNow (Open)
POSITION SUMMARY:
•
Work with the IT management to identify and develop plans to meet the organization requirements into the platform
•
Report to the GSO director to ensure support of business needs, making sure that ServiceNow can be run smoothly in Melco Resorts & Entertainment
PRIMARY RESPONSIBILITIES:
•
The design of solutions and specifications according to the needs of the organization
•
Setting up, integrating and developing applications
•
Provide users hands-on guidance to ensure the system is used effectively and efficiently
•
Analysing technical requirements and making recommendations for more efficient and effective operation procedures
•
Ensuring proper documentation, notification, escalation, tracking and follow up of all ServiceNow demands
•
Develop and enforce ServiceNow standards and procedures
•
Perform quality check and verification of day-to-day batch or routine systems activities
•
Ability to work in a ‘Agile Project Management’ context with several people having different types of knowledge
•
Standards & Documentation: Accountable for the creation of key standards and documents
•
Help to leads internal development team, partners and vendors
•
Thirty party monitoring, assuring that the external provider is delivering a good service following Melco standards of quality
•
Provide management feedback about the new features, fixes and functionalities on each new version of the software
QUALIFICATIONS:
Experience
•
Minimum 3 years’ experience with ServiceNow
•
Experience with configuration, adaptation customization of ServiceNow, including integration with other tools using REST, SOAP, e-mail, etc
•
Hands-on knowledge in JavaScript, Jelly, HTML, CSS, XML. Other languages are a plus
•
Broad experience with different modules of the tool: ITSM, ITOM, PPM, HR, etc
•
Knowledge in Discovery approaches and techniques
•
Experience with troubleshooting and log analyses
•
Deep understanding of out-of-the-box APIs, taking advantage of the best usage of them
•
Experience leading workshops
•
Deep understanding of tool in all possible products and modules
•
Former experience coaching less experience analysts
•
Good understanding of the platform best practices
•
Previous experience analysing and proposing changes to improve the current setup
Education
•
Bachelor’s degree in information technology or equivalent relevant qualifications
•
At least one ServiceNow certification
•
Knowledge ITIL is essential
Skills / Competencies
•
Good conflict resolution skills
•
Passionate by automation and digitalization
•
Ability to provide accurate timeframe for the proposed solutions
•
Strong analytic skills
•
Fluent in English and Cantonese/Mandarin
•
Ability to present ideas in user-friendly language to non-technical personnel and end users
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