Senior System Administrator
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Before you apply
LocationCairo, Cairo Governorate, Egypt
Typefull-time
SenioritySenior
DepartmentADVANSYS
Company size201–500 people
PostedOct 6, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Provide application support during working hours and on-call
Troubleshoot and resolve global and individual application issues
Monitor application health, performance, and availability
Perform technical reviews of applications and proposed changes
Support system upgrades, patches, enhancements, and maintenance activities
Perform service restoration activities within agreed SLAs
Troubleshoot application and integration issues across front-end, application, database, and back-end components
Support and maintain integration with back-end systems, APIs, databases, and other enterprise applications
Ensure application and system configurations comply with security and operational standards
Participate in identifying security vulnerabilities and implementing corrective actions
Manage and support application deployments across environments
Coordinate with development, infrastructure, DevOps, database, and other technical teams during deployments
Perform root cause analysis for recurring and major incidents
Prepare and maintain technical documentation, incident reports, troubleshooting guides, and operational procedures
Provide clear and accurate technical and analytical reports to stakeholders
Handle multiple incidents, priorities, and technical activities simultaneously
Take initiative in identifying operational improvements and proactively resolving potential issues
Participate in continuous improvement initiatives
Provide technical support for customer care systems and related business applications
Strong analytical and troubleshooting skills
Excellent problem-solving and decision-making abilities
Ability to work under pressure, particularly during critical incidents and outages
Strong communication and stakeholder management skills
Ability to prioritize and manage multiple tasks simultaneously
Strong sense of ownership and accountability
Proactive approach to identifying and resolving technical issues
Ability to work independently as well as collaboratively within cross-functional teams
Willingness and ability to provide on-call support when required
Strong documentation and technical reporting skills
Experience supporting one or more of the following applications: Risk, WinCash, Extranet, eShop
Skills
Risk
WinCash
Extranet
eShop
APIs
databases
DevOps
About the role
Application Support Engineer
Job Summary
We are looking for an experienced Application Support Engineer to join our team and be responsible for providing technical application support during regular working hours as well as on-call support when required.
The role will focus on ensuring the availability, stability, security, and performance of business-critical applications. The successful candidate will troubleshoot and resolve technical issues, support system upgrades and deployments, manage service restoration, and ensure seamless integration between applications and back-end systems.
The candidate will work closely with technical teams, application owners, infrastructure teams, and other stakeholders to identify root causes, implement effective solutions, and continuously improve system reliability.
Key Responsibilities
•
Provide application support during working hours and on-call, ensuring timely resolution of technical incidents and service requests.
•
Troubleshoot and resolve global and individual application issues, minimizing business impact and service downtime.
•
Monitor application health, performance, and availability and take proactive actions to prevent potential incidents.
•
Perform technical reviews of applications and proposed changes to ensure alignment with technical and operational standards.
•
Support system upgrades, patches, enhancements, and maintenance activities.
•
Perform service restoration activities and ensure applications are returned to normal operation within agreed SLAs.
•
Troubleshoot application and integration issues across front-end, application, database, and back-end components.
•
Support and maintain integration with back-end systems, APIs, databases, and other enterprise applications.
•
Ensure application and system configurations comply with established security and operational standards.
•
Participate in identifying security vulnerabilities and implementing appropriate corrective actions.
•
Manage and support application deployments across relevant environments.
•
Coordinate with development, infrastructure, DevOps, database, and other technical teams during deployments and production activities.
•
Perform root cause analysis for recurring and major incidents and recommend preventive solutions.
•
Prepare and maintain technical documentation, incident reports, troubleshooting guides, and operational procedures.
•
Provide clear and accurate technical and analytical reports to relevant stakeholders.
•
Handle multiple incidents, priorities, and technical activities simultaneously while maintaining service quality.
•
Take initiative in identifying operational improvements and proactively resolving potential system issues.
•
Participate in continuous improvement initiatives to enhance application stability, performance, and support processes.
•
Provide technical support for customer care systems and related business applications.
Application Experience
Experience supporting one or more of the following applications is highly preferred:
•
Risk
•
WinCash
•
Extranet
•
eShop
Core Competencies
•
Strong analytical and troubleshooting skills.
•
Excellent problem-solving and decision-making abilities.
•
Ability to work effectively under pressure, particularly during critical incidents and service outages.
•
Strong communication and stakeholder management skills.
•
Ability to prioritize and manage multiple tasks simultaneously.
•
Strong sense of ownership and accountability.
•
Proactive approach to identifying and resolving technical issues.
•
Ability to work independently as well as collaboratively within cross-functional teams.
•
Willingness and ability to provide on-call support when required.
•
Strong documentation and technical reporting skills.