Helpdesk Technician
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Before you apply
LocationAustin, TX
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentLast Energy, Business
Company size51–200 people
PostedAug 5, 2026 · 3mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Aug 5, 202684% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
1-2+ years of hands-on IT support/helpdesk experience
Strong first-principles troubleshooting instincts
Demonstrated ability to self-teach and research independently
Working knowledge of Windows and macOS environments
Foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
Experience with Google Workspace administration
Experience with mobile device management (Apple/Google MDM)
Enthusiastic about being on-site 5 days a week
Skills
Google Workspace
Apple Business Manager
Google MDM
Windows
macOS
DNS
DHCP
VPN
About the role
Last Energy seeks a Helpdesk Technician to support the day-to-day IT needs of a fast-growing, DOE-regulated nuclear startup. This role will handle user support, new hire onboarding, and device provisioning while working directly alongside a lean IT team supporting a compliance-driven environment.
This role extends beyond traditional helpdesk boundaries. As a lean team supporting a rapidly scaling company, you will be pulled into tasks traditionally earmarked for Systems Administrators or Security Analysts. The ideal candidate is hungry, self-driven, and thrives on autonomy, taking ownership of a task, researching what it actually takes to get it done right, and delivering results.
Key Duties & Responsibilities
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Serve as first point of contact for day-to-day IT support tickets, troubleshooting independently before escalating, supporting our users
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Own new hire onboarding and device lifecycle: account provisioning, laptop imaging, and iPhone enrollment via Apple Business Manager and Google MDM, and asset inventory tracking
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Administer user accounts, access, and endpoint compliance across Google Workspace and the managed device fleet
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Document recurring issues and solutions, building out internal standards and a knowledge base as common problems are identified
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Other duties as assigned
Qualifications
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1-2+ years of hands-on IT support/helpdesk experience, with strong first-principles troubleshooting instincts
•
Demonstrated ability to self-teach and research independently, using AI tools as an aid rather than a crutch
•
Working knowledge of Windows and macOS environments, along with foundational networking concepts (DNS, DHCP, VPN, basic connectivity troubleshooting)
•
Experience with Google Workspace administration and mobile device management (Apple/Google MDM) preferred
•
Enthusiastic about being on-site 5 days a week