Key Responsibilities
• Oversee end-to-end import airfreight shipments, from pre-alert to delivery
• Coordinate closely with overseas agents, airlines, customers, and internal teams
• Review and ensure accuracy of AWB/HAWB and import documentation in compliance with regulations
• Ensure adherence to customs requirements and IATA guidelines
• Provide timely shipment updates, including delays and delivery arrangements
• Coordinate cargo arrival, clearance, and last-mile delivery
• Maintain accurate system updates and shipment records
• Monitor shipments to ensure KPI targets and timely job closure
• Handle billing, cost verification, and invoice discrepancies
• Support quotation requests for import shipments when required
• Ensure compliance with customer SOPs and service standards
• Proactively escalate and resolve operational issues