Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.
Job Description
**JOB SUMMARY** The Reservations Coordinator manages all guest reservation details prior to arrival and maintains comprehensive guest profiles and preferences to deliver personalized service. Key responsibilities include: - Process and verify all reservation summaries and special requirements from the Central Reservation System (CRS)
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Handle all telephone communications in a professional and courteous manner - Coordinate with other departments to ensure seamless guest experiences - Maintain and update guest profiles and preferences in the reservation system
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Comply with all required trainings, including Fire, Tsunami, and First Aid standards, and stay current with market trends and competitor information - Demonstrate passion and professionalism in all guest interactions, maintaining an elegant demeanor and attentive service approach
Qualifications
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Diploma or Bachelor’s Degree in Hospitality Management, Tourism, or a related field.
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Minimum 2 years of experience in hotel/resort reservations or Front Office.
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Good knowledge of reservation systems, PMS, and online booking platforms.
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Strong communication, customer service, and coordination skills.
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Good command of English, both written and spoken.
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Strong attention to detail and organizational skills.
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Ability to handle bookings, amendments, cancellations, and guest inquiries efficiently.
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Proficient in MS Office, particularly Excel and Outlook.
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Ability to work under pressure and meet deadlines.
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Additional language skills are an advantage.
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
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We believe in continuous learning and growth to help our teams achieve their full potential.
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A strong family spirit is part of our identity, we support and care for one another.
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We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
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Our passion for luxury hospitality is reflected in every detail of the guest experience.
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We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.