FUNCTIONAL RESPONSIBILITIES AND DUTIES
• Deploy, configure, and maintain end-user devices and peripherals.
• Provide first-line and second-line technical support for hardware, software, and network issues.
• Administer user accounts, access rights, and system configurations.
• Monitor system performance, backups, and security status upon request.
• Respond to user questions through ticketing systems or direct communication.
• Identify new solutions and maintain knowledge base documentation to promote knowledge sharing.
• Coordinate with global IT teams on infrastructure and system-related tasks.
• Assist in IT asset management and procurement processes.
• Engage in IT projects, including system upgrades and process improvements
• Ensure compliance with internal IT policies and standards.
• Provide support for conferencing and multimedia equipment.
• Troubleshoot and resolve issues related to telephony and connectivity.
• Perform routine maintenance and updates on servers and network components if needed.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.