Student Services Staff
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Before you apply
LocationJakarta
SeniorityEntry
Company size1,001–5,000 people
PostedOct 24, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Minimum Diploma Degree (D3) or University Student (6th Semester)
No working experience
Receive and prepare all necessary documents for student services process
Distribute student documents (e.g. study leave, graduation documents, etc.)
Receive and check document completeness from internship project and final project
Maintain and update records of customer transactions
Prepare all student documents before distribution process
Upload various announcement to LMS
Receive and process students letter request regarding related documents
Check the completeness of documents in Student Services Center
Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
Oversee all inquiries using CRM
Follow up and direct various unresolved inquiries to related parties
Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
Obtain and evaluate all relevant information to handle inquiries and complaints
Maintain and update record details of inquiries, comments, and complaints
Maintain and update record details of actions taken
Manage related administration
Communicate and coordinate with internal departments
Provide Report to direct Supervisor
Suggest improvement process related to activities in area of responsibilities
Perform activities related to Quality Management System
Perform additional tasks related to key responsibilities as required by Direct Supervisor
About the company
It’s fun to work in a company where people truly BELIEVE in what they are doing!
We’re committed to bringing passion and customer focus to the business.
Responsibilities
Student Document Services:
• Receive and prepare all necessary documents that needed for the student services process
• Distribute student documents (e.g. study leave, graduation documents, etc.)
• Receive and check document completeness from internship project and final project (soft cover & hard cover)
• Maintain and update records of customer transactions
Student Services Center Process Support:
• Prepare all student documents before distribution process (e.g., Student Guide Book, letter request, etc.)
• Upload various announcement to LMS
• Receive and process students letter request regarding related documents
• Check the completeness of documents in Student Services Center
Stakeholder Inquires Respond:
• Respond promptly to students/other stakeholders’ inquiries through CRM, email, phone or send it directly to related parties
• Oversee all inquiries using CRM
• Follow up and direct various unresolved inquiries to related parties
• Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Maintain and update record details of inquiries, comments, and complaints
• Maintain and update record details of actions taken
• Manage related administration
• Communicate and coordinate with internal departments
Management Support Activities:
• Provide Report to direct Supervisor
• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
• Perform activities related to Quality Management System
• Perform additional tasks related to key responsibilities as required by Direct Supervisor
Education Requirement:
•Minimum Diploma Degree (D3) or University Student (6th Semester)
Work Exposure/ Experience:
•No working experience
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
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