Retirement Plan Service Associate
LocationSouthfield, MI
Work modehybrid
Typefull-time
SeniorityEntry
Experience1–3 yrs
DepartmentRetirement Plan Services
EquityIncluded
Company size10,000+ people
PostedSep 21, 2026 · 3w ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
High School diploma (Required)
General Experience - 13 months to 3 years
Knowledge of IRA's and Retirement plans including various legal documents
Organizational and time management to prioritize workload, handle multiple tasks, and meet deadlines
Problem solving and critical thinking skills sufficient to assess client issues and accurately provide resolutions
Operating call center software applications
Clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies
Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies
Effective use of standard office equipment and standard software packages
Ensure every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization's ability
Navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close
Plan, organize, prioritize and oversee activities to efficiently meet business objectives
Develop, monitor, interpret and understand policies and procedures
Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences
Analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations
Understand and effectively operate all customer management systems
Perform data analysis for use in reports to help guide decision making
Select, deploy and get the best results from the most appropriate office system
Applies an understanding of the business environment and objectives to develop solutions under supervision
Meet high customer service standards
Mandatory overtime from November to April
Less than 25% travel
Skills
call center software
customer management systems
office software packages
data analysis tools
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Retirement savings
Paid time off
Parental leave
Job Description Summary
We are seeking a dedicated and detail-oriented professional to join our Retirement Plan Services team. In this role, you will provide high-quality support by assisting internal associates and Financial Advisors with escalated inquiries related to retirement plan accounts. You will be responsible for researching and resolving moderately complex issues, offering thoughtful and effective solutions that enhance the client experience. This position involves frequent interaction with internal stakeholders, requiring strong communication skills and a collaborative mindset. Your ability to navigate complex service scenarios and recommend process improvements will be key to your success in this dynamic and client-focused environment.
Hybrid Work Environment: This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week in our Southfield, MI Corporate Office.
Hiring process
Training: You will be in office full time during the first 60 days of employment. Training is comprehensive, lasting approximately three months. This will prepare you thoroughly for your role.
Overtime: During our peak period from November to April, mandatory overtime is required. You will receive compensation at a rate of 1.5 times your regular hourly rate for any overtime hours worked.
Job Description
Responsibilities:
•
Accurately diagnoses issues and provides client driven solutions that also meet IRS regulatory requirements.
•
Interprets rules and regulations by applying IRA and IRS knowledge.
•
Assist with various incoming requests for information, through multiple platforms.
•
Answer the telephone and assist callers or those making varied inquiries by email or mail with any basic requests for information, directing more complex matters to colleagues, as necessary.
•
Carry out standard customer service activities and handle customer inquiries.
•
Conduct data entry and transaction processing into multiple company platforms, review and verify the information to ensure accuracy and accessibility.
•
Enter data into standard branch systems, reviewing and verifying it for accuracy. This includes handling and documenting counter transactions.
•
Maintain files and records.
•
Organize work schedule, each day that a lines with changing priorities of the department.
•
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
•
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Knowledge of:
•
IRA’s and Retirement plans including various legal documents
Skills:
•
Organizational and time management to prioritize workload, handle multiple tasks, and meet deadlines.
•
Problem solving and critical thinking skills sufficient to assess client issues and accurately provide resolutions.
•
Operating call center software applications.
•
Uses clear and effective verbal communications skills to express ideas, request actions and formulate plans or policies.
•
Supports business processes by applying an understanding and effective use of standard office equipment and standard software packages.
•
Develop appropriate plans or perform necessary actions based on recommendations and requirements.
•
Ensure every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organization’s ability. Typically works under close supervision.
•
Navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works under close supervision.
•
Plan, organize, prioritize and oversee activities to efficiently meet business objectives.
•
Develop, monitor, interpret and understand policies and procedures, while making sure they match organizational strategies and objectives.
•
Connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works under close supervision.
•
Analyze data from multiple sources to draw appropriate conclusions and make suitable recommendations.
•
Applies an understanding of the business environment and objectives to develop solutions under supervision.
•
Meet high customer service standards.
•
Understand and effectively operate all customer management systems.
•
Perform data analysis for use in reports to help guide decision making.
•
Select, deploy and get the best results from the most appropriate office system.
Education
High School (HS) (Required)
Work Experience
General Experience - 13 months to 3 years
Certifications
Travel
Less than 25%
Workstyle
Hybrid
Benefits
The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.
About the company
At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client-first, integrity, independence and a conservative, long-term view.
We expect our associates at all levels to:
• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.