DC Ops Technician III - UK

Salary£29k – £39k

LocationLON5 - Crawley Data Centre

Work modeon-site

Typefull-time

SeniorityMid

EquityIncluded

Company size10,000+ people

First seenOct 6, 2026 · 5d ago

Verified live1d ago

At a glanceSummarised by Seekless from the posting.

Must be able to prioritize work in a fast paced, high-pressure environment

Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette

Must be proficient with productivity software including Microsoft Office and Open Office as well as email client software

Educated to GCSE level or equivalent

Previous experience or ability to show familiarity with building, repairing or upgrading hardware components

Experience with Dell PowerEdge and HP ProLiant rack server hardware

Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS

Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches

Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems

Industry recognized certifications in operating systems, networking, security and/or storage technologies

Previous experience in a customer service-oriented position

Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends

Must be able to lift 50 lbs over head

Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

Skills

Microsoft Windows Server

Red Hat Enterprise Server

Ubuntu Linux

VMWare ESX Server

SSH

Terminal Services

Remote Desktop Services

Remote Access Controllers

Dell PowerEdge

HP ProLiant

Cisco ASA

Cisco ASA-X

F5 BigIP

Brocade ADX

Alert Logic IDS

Cisco Catalyst 2900

Cisco Catalyst 4900

Cisco Catalyst 6500

Nexus switches

Dell PowerVault DAS

NetApp

EMC Isilon NAS

Microsoft Office

Open Office

Benefits

Annual bonus

Stock options

Employee stock purchase plan

DC Ops Technician III - UK

UNITED KINGDOM - CRAWLEY

About the role

The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data centre environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime.

Responsibilities

Responsibilities:

• Utilize custom monitoring software and internal ticketing system to provide customer support

• Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components

• Troubleshoot simple operating system storage issues including file system, disk management and RAID technologies

• Support servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server

• Simple operating systems administration to include troubleshooting of login, password and connectivity issues

• Troubleshoot simple local area network (LAN) connectivity issues and re-establish remote access to customer configurations utilizing SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers

• Complete the troubleshooting, configuration and replacement of network device hardware including access and aggregation switches, firewalls, load-balancers and security appliances

• Complete the troubleshooting, configuration and replacement of storage devices including DAS and NAS arrays

• Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required

• Troubleshoot copper and fibre cabling including initial installation testing as well as connectivity issues with previously deployed copper or fibre cabling

• Provide technical communication relating to customer configurations in a concise, professional manner

• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed

• Execute and maintain meticulous 5S and housekeeping practices

• Demonstrate no less than full performance in a continuous, consistent, measurable manner

• Demonstrate high levels of passion and enthusiasm when providing Fanatical Support to all customers and co-workers

• Communicate in an honest, transparent manner focused on building trust amongst customers and co-workers

• Demonstrate a clear understanding of Rackspace software toolsets required for the monitoring and support of customer configurations

• Demonstrate the ability to successfully complete customer configuration maintenances and hardware troubleshooting

• Attention to detail and adherence to maintenance instructions ensure customer configuration rework is not required

• Customer configuration maintenances are quality controlled and adhere to published policy and process to ensure Global alignment

• Troubleshooting and problem-solving capabilities lead to accurate and timely resolution of technical events

• All customer incidents or potential risks to our customers must be investigated utilizing the root cause analysis method

• All customer interactions, both internal and external, are conducted in a manner that delights customers

• Process and policy sign off is conducted in a timely manner, with clear understanding of the subject matter, by the specified due date

• All areas of responsibility are clean and organized with specific areas designated for all moveable items

Requirements

Knowledge:

Nice to have

• Experience with Dell PowerEdge and HP ProLiant rack server hardware preferred

• Experience with Cisco ASA and ASA-X series firewalls, F5 BigIP and Brocade ADX series load-balancers and Alert Logic IDS preferred

• Experience with Cisco Catalyst 2900, 4900, 6500 and Nexus series switches preferred

• Experience with Dell PowerVault DAS, NetApp and EMC Isilon NAS systems preferred

• Must be able to work a flexible schedule, 24x7x365 coverage, including holidays and weekends

• Must be able to prioritize work in a fast paced, high-pressure environment

• Must possess strong written and verbal skills, type with proficiency and exhibit professional phone etiquette

• Must be proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software

• Must be able to lift 50 lbs over head

• Must have reliable transportation and be willing to occasionally travel (2-4 wks/yr)

• Success in the role requires the following personal qualities: Effective Communicator, Self-Starter, Team Player, Welcomes Feedback, Ability to Identify Problems, solicits input from others when making decisions

Education:

• Educated to GCSE level or equivalent; further education in a technical vocation advantageous

Certifications

• Industry recognized certifications in operating systems, networking, security and/or storage technologies preferred

Other Skills

• Previous experience or ability to show familiarity with building, repairing or upgrading hardware components required

• Previous experience in a customer service-oriented position preferred

** This role is for Third Shift (Night Shift). Normal working hours are 21:00h-07:00h, 4 nights a week with Sun-Wed and Wed-Sat shift pattern.

Benefits

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from £29,355.00/year in our lowest geographic market up to £39,140.00/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Learn more about benefits at Rackspace.

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.