WHAT YOU’LL BE DOING (% of Time)
Represent the company within the builder community and broader construction industry by developing strong relationships with builders, customers, contractors, and industry partners. Conduct regular meetings with builder partners and contractors to understand their business needs, strengthen relationships, and identify opportunities to provide value. Monitor builder, market, industry, product, and technology trends that may impact the organization’s competitiveness. Connect insights across the builder community and construction industry to identify emerging opportunities, customer needs, and potential solutions.
Develop a strong understanding of builder customers and earn their trust by consistently communicating and demonstrating the Simpson Strong-Tie value proposition. Maintain a thorough understanding of the overall builder program structure, including rebates, program offerings, and the value Simpson Strong-Tie provides to builder partners. Partner with Territory Managers to deliver a “no-equal” training experience for builder and contractor customers.
Develop, coordinate, and promote builder workshops, customer training opportunities, and other educational programs designed to strengthen customer knowledge and engagement. Maintain accurate and current customer information by documenting calls, meetings, activities, and relevant customer updates in Salesforce. Stay current on builder software, technology, and digital solutions impacting the construction industry. Work closely with the software team to identify and evaluate potential customers, communicate software features and benefits, and train builder customers on available software solutions and opportunities.
Educate and train Territory Managers on builder software and technology offerings to ensure they are equipped to effectively communicate available solutions to customers. Collaborate with internal teams and customers to explore new ideas, opportunities, and evolving needs related to builder software, technology, and digital solutions. (60%)
Conduct jobsite visits to position Simpson Strong-Tie as a trusted partner and valuable resource to builders and contractors. Educate customers on the value, support, products, and solutions Simpson Strong-Tie provides throughout the construction process. Provide guidance on the proper installation and application of Simpson Strong-Tie products, helping builders and contractors understand product features, benefits, and recommended use. Serve as a knowledgeable resource by answering product-related questions, identifying opportunities for additional support, and reinforcing best practices in the field. (20%)
Sales Force Mentoring and Training
Build a culture of trust, accountability, teamwork, and long-term success. Mentor the branch sales team and Builder Services Representative on builder sales tools, software, programs, and priorities. Provide sales and product training, support sales meetings and training sessions, and develop tools that improve sales effectiveness. Coach the Builder Services Representative in supporting builder-focused efforts while bringing leadership, positive energy, and new ideas to the Simpson Builder Team. (20%)