Senior Specialist Customs
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Before you apply
LocationKuala Lumpur
Typefull-time
SenioritySenior
Experience6+ yrs
Company size5,001–10,000 people
PostedOct 30, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
University degree in Logistics / Supply Chain Management / International Trade / Business Administration / Finance or related field or equivalent working experience
6 or more years of relevant working experience in a related position
Hands-on experience with import and export customs documentation, clearance execution, duty and tax payment, and statutory reporting
Experience working with customs brokers, freight forwarders, carriers, and customs authorities, including SLA follow-up, exception handling, and claims
Good knowledge of end-to-end customs processes including documentation, import and export clearance, duty and tax settlement, statutory reporting, exception and claims handling, and record retention
Good knowledge of national and international customs regulations, licenses, permits, and free trade agreements
Basic understanding of Incoterms, tariff classification (HS codes), customs valuation, rules of origin, dangerous goods regulations, and customs-related internal controls
Good know-how in SAP (MM) and customs-related systems (customs portals, etc.) and MS Office
Proficient command of both oral and written English and additional local language(s)
Skills
SAP (MM)
MS Office
KEY ACCOUNTABILITIES
End-to-end customs documentation and clearance execution
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Prepare, review, and submit import and export customs declarations, ensuring correct tariff classification (HS codes), valuation, and origin determination
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Issue and validate preferential and non-preferential origin documents (e.g., commercial invoice, EUR.1, ATR, FTA, Certificates of Origin, Certificate of Analysis, supplier declarations) under applicable trade agreements
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Handle customs documentation for drop shipments, intercompany transfers, and cross-border movements requiring specific treatment
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Execute governmental customs procedures (import, export, transit, special procedures such as bonded warehousing and inward/outward processing)
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Coordinate with carriers, brokers, forwarders, and internal Transport/Fulfillment teams to ensure timely customs release and delivery; escalate issues where needed
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Screen shipments documentations against sanctions, embargoes, and export control regulations (dual-use, denied party lists)
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Manage duties, VAT, and customs guarantees – ensure timely payment, reconcile accounts, and identify duty optimization opportunities
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Submit periodic reports and declarations (e.g., Intrastat, statistical filings) within legal deadlines
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Maintain customs records and master data in line with retention policies and audit requirements
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Manage custo ms claims (damages, losses, delays, penalties) including root cause analysis and corrective actions
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Check if license or permit is required (e.g., food, pharma, dual-use)
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Identify of regulatory requirements per material & country
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Manage required license / permit application process
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Ensure adherence to Omya customs standards, legal compliance requirements and support internal/external audits and inspections
Stakeholder management and communication
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Collaborate closely with Transport and Fulfilment team and other internal stakeholders across different service lines and functions and ensure operational priorities and service commitments are achieved
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Coordinate operations with external stakeholders such as customs brokers, freight forwarders, carriers, customs authorities, and 3PL providers
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Communicate clearance delays, additional or unplanned costs, documentation gaps, compliance risks, and corrective actions in a timely and transparent manner
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Support customer and stakeholder escalations through effective issue resolution and cross-functional coordination
Team leadership and people development
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Coach, and develop Specialists Customs ensuring effective day-to-day performance and workload management
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Set clear objectives, priorities, and performance expectations for the team, in line with regional logistics targets
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Drive capability building through training, upskilling, and sharing knowledge on customs and trade compliance topics
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Foster a culture of accountability, collaboration, service orientation, and continuous improvement within the customs organization
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Support recruitment, onboarding, succession planning, and talent development, safeguarding in-country customs expertise
Continuous improvement and digitalization
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Update and share daily, weekly, monthly, and annual reports on clearance status, duty spend, and compliance performance
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Monitor customs execution performance and identify trends, exceptions, claims, and operational improvement opportunities
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Analyze recurring clearance issues and contribute to root-cause investigations and corrective action plans in alignment with logistics process specialists
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Contribute to customs KPI achievement by proactively addressing clearance bottlenecks and compliance risks
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Support customs audits and regulatory inspections by providing accurate documentation, data, and clarifications
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Support implementation of new customs tools, systems, and process enhancements
Education
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University degree in Logistics / Supply Chain Management / International Trade / Business Administration / Finance or related field or equivalent working experience
JOB REQUIREMENTS
Experience
•
6 or more years of relevant working experience in a related position
•
Hands-on experience with import and export customs documentation, clearance execution, duty and tax payment, and statutory reporting
•
Experience working with customs brokers, freight forwarders, carriers, and customs authorities, including SLA follow-up, exception handling, and claims
Knowledge and skills
•
Good knowledge of end-to-end customs processes including documentation, import and export clearance, duty and tax settlement, statutory reporting, exception and claims handling, and record retention
•
Good knowledge of national and international customs regulations, licenses, permits, and free trade agreements à Senior role good knowledge
•
Basic understanding of Incoterms, tariff classification (HS codes), customs valuation, rules of origin, dangerous goods regulations, and customs-related internal controls
•
Good know-how in SAP (MM) and customs-related systems (customs portals, etc.) and MS Office
Other requirements
•
Proficient command of both oral and written English and additional local language(s)
Reporting Line(s)
Solid line(s) to: Team Lead Transport