IT SUPPORT TECHNICIAN - ONSITE
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Before you apply
LocationChandler, AZ, US
Work modeon-site
Typecontract
SeniorityMid
Experience3+ yrs
DepartmentInformation Technology
Company size501–1,000 people
PostedOct 18, 2024 · 2y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Oct 18, 202493% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
3+ years of IT deskside support experience
Experience with Windows 10/11
Printer support experience
Hardware/software support experience
Staging experience
Mobile device management experience
VMWare experience
Windows 10/11 Operating System - 3+ years
O365 (Excel, Outlook Word) - 3+ years
SQL Server configuration and troubleshooting
Strong troubleshooting experience
Hardware/software support, printer support, staging, assist users with software installations, lite server support - 3+ years
OT support - shop floor laptop/desktop configuration
Ticketing system and asset management - ServiceNow - 2+ years
Comfortable working in a shop floor environment that is not climate controlled
Manage aspects of computer rooms such as UPS backup power, environmental monitoring, audit compliance
Bachelor's degree from accredited organization
Rockwell Factory Talk knowledge
No C2C
Skills
Windows 10
Windows 11
O365
Excel
Outlook
Word
SQL Server
ServiceNow
VMWare
Rockwell Factory Talk
IIS
Overview
Location: Onsite in Chandler, AZ
Job Type: Full Time /Contract
Work Authorization: No C2C
The A.C.Coy company has an immediate opening for an IT Support Analyst. Ideal candidates must have 3+ years of IT deskside support experience. Must have experience with Windows 10/11, printer support, hardware/software support, staging, mobile device management and VMWare.
Responsibilities
•
Lead IT deskside activities to support all employees at the client location
•
Support the systems running in the Manufacturing Infrastructure environment. This infrastructure is comprised of VMWare VM’s running Windows operating systems, Windows physical machines, SAN’s, and backup storage devices and supports running SQL Server, IIS, Rockwell Factory Talk, and other systems
•
Execute quarterly patch cycle and other periodic security updates
•
Diagnose and resolve software and hardware incidents, including operating system (Windows 10 and 11), network, mobile devices and a range of software applications
•
Stage, configure, and deliver IT assets. (e.g., personal computers and mobile phones)
•
Manage the inventory of IT assets
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Work across a global IT support team to share information and best practices
•
Comfortable working in a manufacturing environment - combination office environment (climate controlled) and shop floor (not climate controlled, requiring PPE -provided by company)
Qualifications
Education:
•
Bachelors degree from accredited organization - Preferred
Requirements:
•
Windows 10/11 Operating System - 3+ years
•
O365 (Excel, Outlook Word) - 3+ years
•
SQL Server configuration and troubleshooting
•
Strong troubleshooting experience
•
Hardware/software support, printer support, staging, assist users with software installations, lite server support - 3+ years
•
OT support - shop floor laptop/desktop configuration
•
Ticketing system and asset management. Ex. ServiceNow - 2+ years
•
Rockwell Factory Talk knowledge - Preferred
•
Comfortable working in a shop floor environment that is not climate controlled
•
Manage aspects of computer rooms such as UPS backup power, environmental monitoring, audit compliance