Customer Support Specialist
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Before you apply
LocationHanoi, Hanoi, Vietnam
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentSales
Company size201–500 people
PostedJul 30, 2025 · 1y ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jul 30, 202563% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Proven experience in a customer support or client service role
Excellent command of English and Vietnamese, both spoken and written
Proficient in Microsoft Office applications (Word, Excel, Outlook)
Strong phone communication skills with active listening abilities
Ability to work under pressure and meet tight deadlines
Excellent communication, problem-solving, and presentation skills
Previous experience or background in Forex trading or the financial markets is a strong advantage
Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future)
Skills
Microsoft Office (Word, Excel, Outlook)
CRM
Benefits
Competitive salary
Kpi bonus
Night shift allowance
Growth opportunities
Collaborative team
About the company
Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
About the role
Reporting Line: Reports directly to the Head of Customer Support
Location: Onsite-Hanoi, Vietnam
General Purpose: The General purpose of the position is to ensure a smooth, reliable, and positive experience for clients who trade using our platforms.This involves assisting clients with their trading accounts, resolving technical or transactional issues, and providing clear information about the company’s products, services, and trading platforms.
Responsibilities
Job Role:
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Effectively manage company communication channels, including live chat, emails, and phone calls.
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Identify and assess customers’ needs to ensure a high level of satisfaction.
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Receive and handle inquiries from new leads and existing clients via phone, chat, email, and client portal.
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Provide timely and accurate support to clients within the specified time frame.
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Maintain and update CRM records with all customer interactions and actions taken.
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Coordinate with internal departments by creating and assigning tasks for inquiries that require further investigation.
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Follow up with clients and schedule callbacks to ensure resolution and customer satisfaction.
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Work independently as well as collaboratively in a team environment.
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Adhere to standard operating procedures and company policies at all times.
Requirements
Requirements:
•
Proven experience in a customer support or client service role.
•
Previous experience or background in Forex trading or the financial markets is a strong advantage.
•
Excellent command of English and Vietnamese, both spoken and written.
•
Proficient in Microsoft Office applications (Word, Excel, Outlook).
•
Strong phone communication skills with active listening abilities.
•
Ability to work under pressure and meet tight deadlines.
•
Excellent communication, problem-solving, and presentation skills.
•
Flexible to work on a weekly rotating shift schedule (morning, afternoon, and night shifts in the near future).
Employer Value Proposition:Join a collaborative team where your expertise is valued, and individual contributions extend beyond daily support tasks. You’ll work with a modern tech stack, enjoy meaningful autonomy in how you approach challenges, and have clear opportunities for personal and professional growth.
Benefits
Benefit of working at CXM:
Competitive Salary along with KPI Bonus
Night Shift Allowance
Growth Opportunities
Collaborative Team