CU
CumminsIT Site Operations Support Tech
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Before you apply
LocationMineral Point, WI, United States
Work modeon-site
Typefull-time
SeniorityMid
DepartmentSystems/Information Technology
Company size10,000+ people
First seenOct 30, 2026 · 6d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Independently maintain the effectiveness and availability of IT systems
Coach and develop less experienced IT Support Associates
Diagnose and solve hardware and software problems with minimal direction
Manage and enhance documentation and standards
Identify potential issues before they escalate and propose solutions
Analyze incident trends and take action to optimize support strategies
Train others and identify skill gaps
Apply Six Sigma principles and identify service improvement opportunities
About the role
We are looking for a talented IT Site Operations Support Tech to join our team specializing in Systems/Information Technology for our Cummins Inc. facility in Mineral Point, WI.
In this role, you will make an impact in the following ways:
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Ensure Operational Excellence: Independently maintain the effectiveness and availability of IT systems, directly supporting end-user productivity and business continuity.
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Lead by Example: Coach and develop less experienced IT Support Associates, to foster a culture of growth, knowledge-sharing, and technical excellence.
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Resolve Complex Issues: Ability to diagnose and solve hardware and software problems with minimal direction to help reduce downtime and improve user satisfaction.
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Drive Process Improvement: Manage and enhance documentation and standards, ensuring consistency and clarity in IT support processes.
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Champion Proactive Support: Identify potential issues before they escalate and propose solutions that will help prevent disruptions and improve system reliability.
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Leverage Data for Insights: Analyze incident trends and take action to optimize support strategies and improve service delivery.
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Promote Continuous Learning: Train others and identify skill gaps to elevate team capabilities and ensure readiness for evolving technologies.
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Advance Quality and Efficiency: Apply Six Sigma principles and identify service improvement opportunities, to help reduce costs and streamline operations.
Legal
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.