Operations Manager II - Sales
LocationIND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road
Work modeon-site
Typefull-time
SenioritySenior
Experience5–10 yrs
DepartmentSales
Company size10,000+ people
PostedOct 7, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
5-8+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Analytics
10 years as overall experience
Experience supporting B2B and Consumer sales organizations
Proven experience in reporting, planning, and performance management
Sales Performance Management
Process Improvement
Stakeholder Management
Excel
Strong communication and presentation skills
Bachelor's degree in Business Administration, Operations, Analytics, or related and relevant experience
Skills
Excel
Job Title:
About the role
Operations Manager II - Sales
Job Description
ROLE:- Sales Manager
DESIGNATION:- Operations Manager - Sales
LOCATION:- Bangalore
Requirements
YEARS OF EXPERIENCE:- 5-8+ years relevant experience in Sales Operations and 10 years as overall experience.
About the company
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
Sales Performance Management
•
Monitor and analyze sales performance metrics, KPIs, and productivity indicators.
•
Identify trends, opportunities, and risks impacting sales performance.
•
Develop performance dashboards and executive reporting for leadership reviews.
•
Conduct regular business reviews and recommend improvement actions.
Process Optimization
•
Standardize and streamline sales processes to improve efficiency.
•
Identify operational gaps and implement scalable solutions.
•
Lead process improvement initiatives focused on productivity, conversion, and customer experience.
•
Establish governance mechanisms and operational controls.
Stakeholder Management
•
Collaborate with Client Leadership, Operations, and Training teams.
•
Communicate performance insights and action plans to senior stakeholders.
Customer experience metrics
•
Monitor and drive key customer experience metrics, including CSAT, CES, Customer Retention, Churn Rate, Repeat Contact Rate, and Complaint Rate.
•
Analyze the relationship between sales activities and customer satisfaction outcomes.
•
Track customer journey performance to identify friction points impacting conversion, retention, and loyalty.
•
Partner with Customer Success, Service Operations, and Quality teams to implement customer-centric improvements.
•
Lead root cause analysis for customer complaints, escalations, and negative feedback trends.
•
Establish governance around customer experience KPIs and ensure accountability across sales teams.
Key Skills and Knowledge:
•
5-8+ years of experience in Sales Operations, Revenue Operations, Business Operations, or Analytics.
•
Experience supporting B2B and Consumer sales organizations.
•
Proven experience in reporting, planning, and performance management.
Required Skills
•
Sales Performance Management
•
Process Improvement
•
Stakeholder Management
•
Excel, Strong communication and presentation skills
Education Qualification:
•
Bachelor’s degree in Business Administration, Operations, Analytics, or related and relevant experience.
Legal
Disclaimer:-
‘Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.’
Location:
IND Bangalore - 2nd Floor Divyasree Towers Bannerghatta Main Road
Language Requirements:
Time Type:
Full time