Join an international iGaming company as a German-speaking Customer Support Agent and gain hands-on experience in one of Europe’s fastest-growing digital industries.
This is more than a typical customer support role — it’s an entry point into a dynamic, fast-paced environment where technology, online entertainment, and customer experience intersect. You’ll quickly gain a deep understanding of digital platforms, payments, account management, player behaviour, and cross-departmental operations.
Many careers in Fraud, Compliance, Payments, VIP, CRM, or Team Leadership start from this role.
Key Responsibilities
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Handle customer inquiries via chat, phone, and email
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Support customers with account questions, product or service issues, technical situations, and general inquiries
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Document customer cases accurately and thoroughly
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Identify patterns, recurring issues, and potential risks
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Share market feedback and customer insights with management
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Collaborate closely with internal teams to improve systems and processes
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Maintain professionalism and problem-solving skills in a fast-paced environment
Requirements
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Fluent German (spoken and written)
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Good English skills
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Minimum 1 year of customer support experience
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Interest or knowledge of the gaming/digital entertainment industry
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Comfortable working shifts, including weekdays and weekends
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Calm under pressure with strong communication skills
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Team-oriented and able to work in an international environment
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Responsible, proactive, and solution-focused mindset
Benefits
Career Growth
This role provides strong internal mobility and development opportunities, allowing you to grow into areas such as:
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Specialist or senior support roles
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Operations
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Compliance & risk
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Commercial or product-related roles
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Team leadership and management
You’ll gain valuable international work experience and transferable skills in a high-growth industry.
Benefits
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Competitive salary
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Comprehensive benefits package
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International company environment
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Supportive, team-oriented culture
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Real responsibility from day one
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Multiple career paths and internal mobility
If you’re German-speaking, ready to work in a fast-paced, international environment, and want a role that offers real career growth, we encourage you to apply today.