Telecommunications Operator - West Hospital
LocationCincinnati, OH
Work modeon-site
Typepart-time
SeniorityEntry
DepartmentTelecommunications Operators- West
Company size10,000+ people
First seenOct 6, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms
Coordinates language and sign language interpretation requests by callers
Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner
Maintains pagers, (site specific)
Utilizes paging system, two way radio and portable phones as needed
Contacts On Call Teams/Personnel and documents according to site specific protocol
Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications
Responds accordingly to Emergency codes and site specific policies
Records all shift occurrences and fulfills documentation requirements per site policies/protocol
Coordinates calls for 'On call Teams' Documents calls including name and time of call, tracks and follows outcome of each request
Notifies appropriate personnel of response status
Determines need for outside operator assistance and connects all callers as appropriate
Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours
Coordinates all language line requests; documenting calls including location and time of call
Connects callers with language line personnel
High School Diploma
May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
Prior telecommunications, medical terminology, hospital or medical office experience preferred
Skills
paging system
two way radio
portable phones
medical terminology
Responder 5
Benefits
Competitive pay
Referral bonuses
403(b)
Medical insurance
Dental insurance
Vision insurance
Prescription coverage
HSA
FSA
Life insurance
Mental health resources
Paid time off
Parental leave
Fmla leave
Short term disability
Long term disability
Backup care
Tuition assistance
Professional development
Continuing education
Thank you for considering a career at Mercy Health!
Scheduled Weekly Hours:
20
Work Shift:
Afternoons/Nights (United States of America)
3rd sift PT HRS 11p-7a Fri, Sat, Sun, Sat Rotating Holidays
The Telecommunications Operator expedites telephone, radio, pager and public address communications throughout the Hospital, including emergency announcements and notifications in accordance with the Emergency Preparedness Manual. Responsibilities include contacting on-call teams; administrative, medical personnel, surgery, anesthesia, cardiac, emergency/disaster, etc.
Responsibilities
•
Functions as a full time Operator; responds, prioritizes and navigates all internal and external calls in a prompt courteous manner including patient information and transferring to patient rooms. Coordinates language and sign language interpretation requests by callers. Must possess ability to trouble shoot and resolve caller problems and specific requests in a timely manner. Maintains pagers, (site specific). Utilizes paging system, two way radio and portable phones as needed. When requested, contacts On Call Teams/Personnel and documents according to site specific protocol. Monitors and responds appropriately to alarms, i.e. Security/Panic, Maintenance, Elevator, Weather Radio, Responder 5 and Emergency phone line notifications. Responds accordingly to Emergency codes and site specific policies. Records all shift occurrences and fulfills documentation requirements per site policies/protocol. May also organize and update the hospital directory; track employee pager assignments; assist managers in ordering departmental language phones; order all office supplies; attend hospital staff meetings as needed
•
Coordinates calls for “On call Teams” Documents calls including name and time of call, tracks and follows outcome of each request. Notifies appropriate personnel of response status.
•
Monitors and responds to alarm, security systems. Identifies alert situation, emergency/disaster codes, medical gases, severe weather, elevator malfunction, and security systems; notifies appropriate response personnel. Documents type of alert and call/response details.
•
Determines need for outside operator assistance and connects all callers as appropriate. Responds to, prioritizes and dispatches all calls forwarded from the information desk during its non-staffed hours. Coordinates all language line requests; documenting calls including location and time of call. Connects callers with language line personnel.
Required Minimum Education:
•
High School Diploma
Other Knowledge, Skills and Abilities Preferred:
•
Prior telecommunications, medical terminology, hospital of medical office experience.
Legal
Mercy Health is an equal opportunity employer.
Benefits
As a Mercy Health associate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department:
Telecommunications Operators- West
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, a**ll applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected].
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