New Flyer is North America’s heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com.
POSITION SUMMARY
To manage a team of Customer Program Managers, Customer Programs Coordinator and/or Customer Programs Administrator and to support each contract in your group to a successful conclusion. Assist in the development in short and long term growth in the team.
WHAT YOU WILL DO:
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Manage the assigned Customer Program team, monitor status on all related contracts and support team members when necessary, during the pre-production, production, and postproduction phases
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Establish annual team MBO’s and monitor on a quarterly basis in collaboration with the Director, Customer Programs
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Complete employee performance reviews for each team member
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Lead the Customer Programs team in continuous improvements that support the company’s strategic goals (Product Innovation, Product Optimization and Life Cycle Support) as approved by the Change Control Board
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Support CPM Director’s efforts to monitor and control the Customer Programs departmental expense budget
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Ensure the Customer Programs team works within key controls (ICFR Internal Controls) identified under this area of responsibility in support of compliance to Financial Reporting
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Support and monitor staff adherence on departmental procedures and identify/implement system improvements, including related efficiency tools, that improve departmental performance
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Support and monitor Customer Program Managers upkeep of systems such as SR Manager, MRL and CRM
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Monitor CPM departmental metrics and work to ensure team is meeting goals and that action plans are in place where goals are not meeting plan
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Assist the team in monitoring the Master Production Schedule by participating in weekly meetings and providing feedback
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Represent Customer Programs in daily, weekly and quarterly key operational meetings when needed
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Create and maintain mutually beneficial long-term relationships with customers to support team members when necessary
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Establish effective relationships with internal cross functional teams
WHAT YOU NEED TO BE SUCCESSFUL:
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Bachelor’s degree in Business Administration or Communications or related business experience.
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PMP Structured Training / Certification
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4+ years of hands on Project Management experience
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Full product knowledge
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Superior computer and organizational skills
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Goal orientated and motivated to achieve tasks within set timelines
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Ability to present information in a professional manner in both written and verbal communication
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Ability to work with minimum supervision and possess initiative to seek improvements
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Motivated self-starter with capabilities to work within a fast paced team oriented environment
*Travel is required for this position*
WHY JOIN OUR TEAM:
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Benefits Starting Day One of Employment!
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Health, dental, and vision coverage
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Employee Assistance Program
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Paid holidays
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Paid time off
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Respectful Workplace
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Competitive wages
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Ongoing training and development through a variety of initiatives