Cantonese / English Customer Support Agent
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Before you apply
LocationRemote - Indonesia; Remote - Malaysia; Remote - Philippines; Remote - Vietnam
Work moderemote
Typefull-time
SeniorityEntry
DepartmentCustomer Support
Company size501–1,000 people
PostedSep 29, 2026 · 1mo ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
Speak Cantonese, write in Traditional Chinese and speak English at an advanced level
Interested in E-commerce, consumer electronics, and customer satisfaction
Always open to working with new technologies and products
Fast learner, take the initiative and excel at troubleshooting
Experience in a Customer service environment is a plus
Have a dedicated quiet workspace located within your residence
A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally
A minimum of 8 GB RAM
Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
An Intel Core i5-8260U or better
An Integrated Graphics card
A smartphone usable for two-factor authentication that runs at least Android 10.0 or newer or Apple iOS 16.0 or newer
Benefits
Remote work
Training and development
Learning and development initiatives
Employee engagement activities
About the role
As a Customer Support Agent at 5CA, you’ll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You’ll be on the front line talking to customers via email, live chat, social media, and phone. You’ll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You’ll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.
About you
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You speak Cantonese, write in Traditional Chinese and speak English at an advanced level.
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You are interested in E-commerce, consumer electronics, and customer satisfaction
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You are always open to working with new technologies and products
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You are a fast learner, take the initiative and excel at troubleshooting
•
You have a dedicated quiet workspace located within your residence
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(Optional) Experience in a Customer service environment is a plus.
Technical requirements
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A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120 ms, internationally
•
A minimum of 8 GB RAM
•
Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
•
An Intel Core i5-8260U or better
•
An Integrated Graphics card.
•
A smartphone usable for two-factor authentication that runs at least:
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Android 10.0 or newer
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Apple iOS 16.0 or newer
We offer
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The flexibility to work 100% remotely with no wasted commute time and travel costs
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A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
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A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone’s uniqueness
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Innovative digital tools and comprehensive training, with access to our library of online training courses
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Various learning and career development initiatives throughout the year
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Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital co-workers and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
Legal
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.