Russian / English Gaming Support Agent
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Before you apply
LocationRemote - Georgia; Remote - Kazakhstan; Remote - Ukraine
Work moderemote
Typefull-time
SeniorityEntry
DepartmentGaming Support
Company size501–1,000 people
PostedJul 31, 2026 · 3mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Jul 31, 202679% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
In-depth gaming knowledge and love for video games
Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or modern gaming PC/laptop
Fast learner, takes initiative, excels at troubleshooting
Minimum internet speed 15 Mb/s download and upload with latency < 120 ms
Minimum 8 GB RAM
Windows 11 (all editions except S Mode)
Processor with CPU Mark >= 9220, 8th Gen Intel+ or 2nd Gen Ryzen+
GPU with G3D Rating >= 4806
2 monitors
Smartphone for two-factor authentication (Android 10.0+ or iOS 16.0+)
Experience in customer service environment
Advanced Russian (C1 minimum)
Intermediate English (B2 minimum)
Located in Georgia, Kazakhstan, or Ukraine
Dedicated quiet workspace within residence
Skills
PS4
PS5
Xbox One
Xbox One Series X
Nintendo Switch
Windows 11
Android 10.0
iOS 16.0
Benefits
Remote work
Comprehensive training
Career development
About the role
As a Gaming Support Agent at 5CA, you’ll handle customer support issues for an assigned game studio. You’ll help players with account and technical issues and resolve purchase- and gameplay-related queries. You’ll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You’ll stay on top of the client’s newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About you
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You speak Russian at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
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You are located in Georgia, Kazakhstan, or Ukraine.
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You have in-depth gaming knowledge and love anything related to video games
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You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
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You are a fast learner, take initiative and excel at troubleshooting
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You have a dedicated quiet workspace located within your residence
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(Optional) Experience in a Customer service environment is a plus.
Technical requirements
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A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
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A minimum of 8 GB RAM
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Windows 11 (All editions except Windows S Mode)
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A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
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A GPU with a G3D Rating of 4806, like GTX 760, or stronger
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2 Monitors
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A smartphone usable for two-factor authentication that runs at least:
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Android 10.0 or newer
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Apple iOS 16.0 or newer
What we offer
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The flexibility to work 100% remotely with no wasted commute time and travel costs
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A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
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A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone’s uniqueness
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Innovative digital tools and comprehensive training, with access to our library of online training courses
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Various learning and career development initiatives throughout the year
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Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital co-workers and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
Legal
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.