IT Service Desk Technician (f/m/d)
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Before you apply
LocationSingapore
Typefull-time
SeniorityEntry
DepartmentIT
Company size16+ people
PostedMay 19, 2022 · 4y ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Fluent in English (both speaking and writing)
Ability to work independently and as a strong team player
Be absolutely service and customer oriented
Ability to multi-task
Ability to document all work performed
Good understanding of computer (hardware and operating system) and virtual environment
Good knowledge of fundamental operations of software (MS office 365), hardware (laptops, PCs, phones, printers…) and other equipment
Good knowledge on remote assistance tools (VPN, authentication, Teams…)
Fundamental understanding of cloud
Working knowledge of Azure and Intune portals and the ability to navigate them
Working knowledge of Exchange, network troubleshooting
Ability to work internationally in a matrix-managed, results-oriented environment
Strong analytic and problem-solving skills
Good communication skills
Ability to explain complex technical issues to non-technical people
Self-motivated
Experience in multi-cultural environment is an asset
Any other languages is an asset
Skills
MS Office 365
VPN
Teams
Azure
Intune
Exchange
Active Directory
cloud
Benefits
Flexible hours
Professional development
Corporate events
Team spirit and initiative are your most prominent strengths and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment? Apply now!
Your tasks
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Provide 1st level incident logging and resolution or re-assignment to the 2nd level
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Provide Service Request Fulfilment for IT services
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Provide support for various technical areas like, computers, computer peripherals, mobile phones, printers, applications, conference systems, user account and access management, etc
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Adhere to and promote all applicable official Dennemeyer policies, procedures, and standards
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Ensure the adherence to existing policies (ITSM, ITIL, Security)
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Leverage the Dennemeyer official knowledge base in response to incidents and requests to ensure consistency and adherence to established practices.
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Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until solved and keep the user up to date
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Document in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests, tasks assignments
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Actively participate to the lifecycle management and all End User computers within Dennemeyer including:
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Deployment
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Maintenance
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Renewal
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Disposal Management
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Provide remote user support through appropriate technical tools
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Participate in after-hours on-call rotation for end-user support
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This position requires the incumbent to be On-Call
Your profile
•
Fluent in English (both speaking and writing) any other languages is an asset
•
Ability to work independently and as a strong team player
•
Be absolutely service and customer oriented
•
Ability to multi-task
•
Ability to document all work performed
•
Good understanding of computer (hardware and operating system) and virtual environment
•
Good knowledge of fundamental operations of software (MS office 365), hardware (laptops, PCs, phones, printers….) and other equipment
•
Good knowledge on remote assistance tools (VPN, authentication, Teams…)
•
Fundamental understanding of cloud
•
Working knowledge of Azure and Intune portals and the ability to navigate them
•
Working knowledge of Exchange, network troubleshooting
•
Ability to work internationally in a matrix-managed, results-oriented environment
•
Strong analytic and problem-solving skills: ability to interpret complex technical issues
•
Good communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity. Be able to understand end users’ pressure and to support them in a constructive way.
•
Ability to clearly explain complex technical issues to non-technical people
•
Self-motivated
•
Experience in multi-cultural environment is an asset
Join us and grow with us!
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Develop and customize your long time career within a fast growing multinational company
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Enjoy working in multicultural teams and contribute to a diverse and international working environment
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Organize your lifestyle with flexible working hours
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Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
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Celebrate success together as one team at our various corporate events
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Attend a tailor-made onboarding program as well as individual training & development opportunities
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Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment
Legal
Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.