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FU
Fuku
Salesforce Service Cloud Architect Contract Singapore
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Location
Singapore, Singapore, Singapore
Type
full-time
Company size
1,001–5,000 people
First seen
1w ago
Last seen
2d ago
Responsibilities
Key Responsibilities
•
Design end-to-end Salesforce Service Cloud solutions aligned with business and enterprise architecture standards.
•
Define scalable and secure architecture for case management, omni-channel support, service console, and knowledge management.
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Collaborate with business teams to understand service operations and translate requirements into technical solutions.
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Work closely with developers, admins, and integration teams to ensure successful implementation.
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Lead design and implementation of Salesforce Service Cloud capabilities including case routing, workflows, automation, and SLA management.
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Guide best practices for Lightning components, Service Console, and customer support processes.
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Design integration solutions between Salesforce and enterprise systems using APIs and middleware.
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Ensure data consistency, security, and performance across systems.
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Define coding standards, architecture principles, and deployment practices.
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Ensure adherence to Salesforce best practices for scalability, maintainability, and performance.
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Provide architectural guidance and review solution designs.
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Mentor technical teams and support delivery of complex implementations.
Requirements
Requirements
•
Minimum 8 to 12 years of IT experience with a strong Salesforce background.
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At least 4+ years of hands-on experience in Salesforce Service Cloud implementations.
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Strong expertise in Salesforce Service Cloud features and architecture.
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Experience with Lightning Platform, Apex, Flows, and Omni Channel.
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Strong understanding of APIs, integration patterns, and middleware tools.
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Experience with data modeling and enterprise CRM architecture.
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Strong understanding of customer service operations, case management, and contact center processes.
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Experience in designing solutions for enterprise-scale CRM environments.
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Strong communication and stakeholder management skills.
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Ability to translate business needs into technical architecture.
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Strong leadership and mentoring capabilities.
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Salesforce Architect certification such as Application Architect or System Architect.
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Experience in large-scale enterprise Salesforce implementations.
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Exposure to multi-cloud Salesforce environments such as Sales Cloud or Experience Cloud.
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