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ConduentBenefits Administration Services Associate I
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Before you apply
LocationVisakhapatnam, Andhra Pradesh, India
SeniorityEntry
Company size10,000+ people
First seenOct 26, 2026 · 1w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Ability to perform in an analytical and operational process
Entry-level position with limited requirements for licenses, training, and certifications
Applies experience and skills to complete assigned work
Works within established procedures and practices
Basic skillset in a range of processes, procedures, and systems
Supports in the achievement of company goals by understanding how teams integrate
Follows standardized procedures and practices
Ability to problem solve, self-guided
Evaluates issues and solutions to provide the best outcome for the client and end-users
Exchanges information and ideas effectively
Responds to open enrollment inquiries
Completes transaction(s) related to the customer’s inquiry
Documents call by creating detailed notes in the case management system
Completes callbacks in a timely manner and escalating as appropriate
Adheres to call center metrics and guidelines within established procedures
Performs other duties as assigned
Complies with all policies and standards
Job Track Description:
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Performs business support or technical work, using data organizing and coordination skills.
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Performs tasks based on established procedures.
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In some areas, requires vocational training, certifications, licensures, or equivalent experience.
General Profile
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Ability to perform in an analytical and operational process.
•
Entry-level position with limited requirements for licenses, training, and certifications.
•
Applies experience and skills to complete assigned work.
•
Works within established procedures and practices.
•
Works with a close degree of supervision.
Functional Knowledge
Requirements
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Basic skillset in a range of processes, procedures, and systems.
Business Expertise
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Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
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Impacts a team through quality of the services and information provided.
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Follows standardized procedures and practices and receives close supervision and guidance.
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For consistency, methods and tasks are described in detail.
Leadership
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Has no supervisory responsibilities.
Problem Solving
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Ability to problem solve, self-guided.
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Evaluates issues and solutions to provide the best outcome for the client and end-users.
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Has limited opportunity to exercise discretion.
Interpersonal Skills
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Exchanges information and ideas effectively.
Responsibility Statements
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Responds to open enrollment inquiries.
•
Completes transaction(s) related to the customer’s inquiry.
•
Documents call by creating detailed notes in the case management system.
•
Completes callbacks in a timely manner and escalating as appropriate.
•
Adheres to call center metrics and guidelines within established procedures.
•
Performs other duties as assigned.
•
Complies with all policies and standards.
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.