• Lead end-to-end delivery of technology projects across the APAC Consumer Servicing
portfolio, from initiation through to post-implementation review
• Define and maintain project plans, milestones, resource plans, and delivery roadmaps
• Manage project scope, schedule, budget, risks, issues, and dependencies proactively
• Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines
• Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews
• Act as the primary point of contact for project-related communications with business and
• Prepare and present clear status reports, dashboards, and executive updates
• Build and maintain strong working relationships with regional and global stakeholders
• Manage expectations across multiple competing priorities and escalate appropriately
• Ensure projects adhere to agreed governance frameworks, change management
processes, and audit/compliance requirements
• Maintain project documentation including charters, RAID logs, decision registers, and
• Support continuous improvement initiatives to enhance team delivery capability and
• Champion Agile best practices and coach team members where needed