Why this role is on the menu
The Customer Experience (CX) organization at Instacart is focused on making every interaction effortless, empathetic, and effective for our customers, shoppers, and partners. Our Knowledge team, spanning Knowledge Strategy, Content Operations, and Learning & Development, designs the programs, processes, and content that enable CX teams to deliver consistently excellent support at scale.
We are looking for a Knowledge Program Manager who will support the planning, coordination, and execution of programs across our unified Knowledge function. In this role, you will work alongside Program Managers and cross-functional stakeholders like CX Leaders, Operations, Quality, and Vendors to keep programs moving, track deliverables, manage intake and prioritization workflows, and ensure cross-functional partners stay aligned. You will thrive in this role if you are highly organized, comfortable in a fast-moving environment, and energized by connecting the dots between multiple workstreams to drive progress on things that matter.