2026 Training and Quality GVPAD – Sr Quality Evaluator/Trainers
LocationPHL Quezon City
Also inMakati Ayala North Exchange; Cebu
Work modehybrid
SenioritySenior
Company size10,000+ people
PostedSep 24, 2026 · 2w ago
Verified live6h ago
Job Title:
2026 Training and Quality GVPAD – Sr Quality Evaluator/Trainers
About the role
Job Description
As of April 22, 2025, this job posting is for:
Hybrid Trainer opening in Makati Ayala North Exchange.
Onsite Sr Quality Evaluator for Cebu
Sr Quality Evaluator
Responsibilities
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Trainer II
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.