Customer Service Officer
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Before you apply
LocationSingapore | Central Singapore | SD Performance Center (OSG1)
Work modeon-site
Typefull-time
SeniorityEntry
Experience2+ yrs
Company size10,000+ people
PostedOct 22, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Minimum O level
At least 2 years of experience in the customer service industry
Strong customer service and communication skills
Ability to work under pressure in a fast-paced environment
Customer-focused with a proactive service mindset
Company :
Performance Motors Limited
What You’ll Be Doing
About the role
As a Customer Service Officer, you will serve as the first point of contact for customers, ensuring a seamless and professional experience across all service touchpoints.
This role involves managing inbound and outbound communications, coordinating service appointments, and supporting operational efficiency while maintaining high standards of customer satisfaction.
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Meet and Greet customer at the front reception
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Promote and assist with the usage of the Share Box (Key Drop)
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Promote App-ing & Mapping at the front reception
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Handle calls at all times and charge (wrap up code) accordingly if any
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Act as first point of telephone contact for customer support requests
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Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
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Check for support agreement / warranty validity per local guideline.
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Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
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Assign call to the appropriate delivery method (CSA) and payment type
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Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
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Assist in special product campaign or promotions
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Arrange for shuttle service, airport service, pickup and delivery for customers
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Schedule customers for professional car care services
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To ensure daily service level achievement
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Assist in generating daily, weekly and monthly reports as and when required
Who We’re Looking For
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Minimum O level with at least 2 years of experience in the customer service industry.
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Strong customer service and communication skills.
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Ability to work under pressure in a fast-paced environment.
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Customer-focused with a proactive service mindset.
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5.25 work week