Senior Manager, Email Strategy and Operations
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Before you apply
SalaryNo pay range posted
LocationNew York, NY, United States
Work modehybrid
Typefull-time
SenioritySenior
Company size10,000+ people
First seenOct 30, 2026 · 1w ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Skills
HTML
Adobe Journey Optimizer
About the company
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.
About the role
The Senior Manager, Email Strategy and Operations will report to the Director, US Email Solutions and oversee HTML production and Adobe Journey Optimizer (AJO) execution in support of US email marketing. This role combines operational leadership and strategic channel expertise to ensure high-quality campaign delivery, strengthen Marketing partnerships, and drive the evolution of the email operating model. The Senior Manager will also lead and develop a team of specialists, advancing operational excellence, innovation, and scalable execution capabilities.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.